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Position Description Form
Document Name Position Description
Document Number QMF207
Job Title Group IT Manager
Department IT
Reports to Chief Financial Officer (CFO)
Employment Status Full-time x Part-time Temporary Trainee
Hours worked 40 hours per week Pay period Monthly
Date Reviewed October 2024 Reviewed by LJM
Purpose of position: This is a standalone IT role to ensure a robust and high performing IT infrastructure is in place, to support the delivery of business objectives and ensure maximum efficiency. The IT Manager will be responsible for implementing the IT strategy across the Group and ensuring the correct processes and structure is in place.
Reports to: Chief Financial Officer (CFO)
Skills/Attributes required: • Hands-on approach and a versatile IT skill set, ready for strategic planning and daily operations
• The ability to communicate effectively with stakeholders, including senior management, to provide updates and recommendations
• Problem-Solving: Strong analytical and problem-solving abilities
Education/Experience required: • Extensive experience in system management and IT leadership roles
• Technical expertise in IT infrastructure and systems administration, with proficiency in networking and security
• Excellent ERP support experience • Proficiency in User Support, including Office 365, SharePoint
and Teams
Certificate/License required: N/A
Primary Responsibilities: • Identify, develop and implement IT strategies and improvement opportunities that align with the company's goals and objectives
• Identify gaps in IT across the Group and implement processes to overcome these
• Manage and monitor controlled access to the company's network and associated systems
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• Evaluate potential IT investments and identify areas of organisational growth
• Roll out training and educate employees across the Group on system use
• Manage user’s rights on local infrastructure & access control • Deliver comprehensive 1st, 2nd, and 3rd line support to
internal users on business systems • Ensure robust cybersecurity measures are in place to
safeguard the business against potential threats • Responsible for ensuring the ERP system is fit for purpose
and meets internal stakeholder requirements • Accountable for facilitating software and hardware upgrades,
ensuring they are delivered successfully and within budgetary limits
• Work with other departments as and when necessary to support with the implementation of automation
• Manage the IT and telecoms budgets • Liaise with third party IT support provider to ensure the
Group is receiving the best service • Be the point of escalation for all technical issues • Set up IT equipment and systems for new team members and
ensure new employees have a detailed IT induction • Resolve other day to day issues as and when they arise
Performance Objectives: • Ensure the IT infrastructure is reliable and robust
Key Performance Indicators (KPIs):
TBC
This Job Description forms part of the contract of employment of the person appointed to this post. It reflects
the position at the present time only, and may be changed at the discretion of the management. As a general
term of employment the Company may affect any necessary changes in job content, or may require the post
holder to undertake other duties, at any location in the Company, provided that such changes are appropriate
to the employee's remuneration and status.
Director Authorisation
Name Date
Employee Signature Date