+44 (0)1792 342 400 / +1 813 708-1328

www.immixprotect.com

The Company

Immix Protect - We design, develop and support Immix - a single solution for security control rooms

howard.paul@immixprotect.com

Immix Protect, Unit 8, Tawe Business Village, Phoenix Way, Enterprise Park, Swansea SA7 9LA

SQL Windows Server

IISDocumentation

SSL/TLS

Problem SolvingTroubleshooting

Networking

Deployment

Solution Crafting

The Position

Global Application Support Engineer - US Eastern/Central

The Role

Working alongside a team of first line technicians, you will be providing remote technical support to customers globally (though mainly US based), taking personal ownership of the customer experience. The ideal candidate will have a solid background in software applications and the ability to work directly with customers. You will need to understand IT networks and various server systems as well as be comfortable troubleshooting and dealing with software support issues.

In Detail ● Provide global first line customer support and

troubleshooting for all reported issues. ● Provide both technical and user assistance support. ● Troubleshoot network, server and client side

problems. ● Assist the customer with system wide rollouts and

updates. ● Emergency remote out-of-hours support (rotating

weekly ‘on call’ basis).

Full training will be provided 8-hour shift between the hours of 9am and 5pm Monday - Friday (excluding bank holidays)

Hours can be flexible to meet applicants time zone 40 hours per week, 1 hour paid lunch

Skills We Need

Great Phone Manner Great Written Communication

Skills We Love

Disaster Recovery

High Availability CSS

CCTV Experience Zendesk Experience

Jquery

JS

SQL Profiling

XML.NET

Security Software Experience

Unsociable Hours Working

Above and Beyond

Teamwork

Computing Related HND/BSc

Microsoft Qualification DevOps Experience

JSON

SaaS

Our Tech MSSQL .NET Core .NET

HTML

C# Vue.js

ASP.NETJavaScript CSS Out of Hours/Unsociable Hours Bonus

Private Healthcare

Industry Training

Remote WorkingExciting Opportunities

Career ProgressionPension

Perks

We’re Hiring…..

Global Application Support Engineer

PowerApps Systems Analyst

Contract Type: Permanent

Role profile

Job title: PowerApps Systems Analyst

Hours: 37 hours per week

Salary from: £37,898 to £40,958 per year

The purpose of the role:

Closing Date: 27th October 2024 (Apply early this role could close sooner if demand is high.)

Reporting to the Innovation Manager, this role is responsible for supporting the Technology & Innovation team in the successful delivery of designing and developing applications to enhance business functions. Providing a solution focused approach to problems that arise from automation, making a difference to the business and its stakeholders at all levels.

Working with colleagues across the organisation, this role with be an integral part of the Technology and Innovation Team, designing, building and implementing new applications using PowerApps, Power Automate and SharePoint used internally to help support our business users becoming more efficient and productive.

Location (s): Hybrid, including at home, our office in Baglan and across the Neath Port Talbot borough

Support the Innovation Manager in the planning and delivery of Technology & Innovation projects. Working closely with the business analyst team to convert user stories, high level requirements into technical specifications, researching best practice and recommending solutions that enhance the user experience. Act as lead within the Technology and Innovation service on PowerApps maintaining the applications to ensure that they are meeting business requirements. Proactively working to continuously improve the service provided to internal stakeholders. Using technical expertise to identify issues related to PowerApps applications, utilising knowledge and skills to achieve successful outcomes. Collaborating with internal stakeholders at all levels across organisation, adopting a customer focused approach in the integration of PowerApps with various data sources such as SharePoint, SQL Server, and other Microsoft services. Creating and maintaining documentation for applications, including design documents, user guides, and training materials. Leading on the implementing and managing of security measures to protect data within PowerApps, highlighting potential risks for the organisation and offering solutions to mitigate any impact on the organisation. Be a technical expert in Power Automate to streamline business processes and automate workflows. Respond independently to problems or situations with the appropriate solutions, based on your area of knowledge and experience. Keeping up to date and abreast of key trends and developments within the scope of your role or area of expertise. Provide excellent customer service to both internal and external customers, adopting a people centric approach, making every contact count. Work collaboratively with other teams to deliver the required outcomes. Championing the drive for continuous improvement. Demonstrate living our values Be Bold, Be Fair & Be Kind. Embrace change positively, giving feedback and challenge as appropriate. Foster a culture of diversity, equity, and inclusion, promoting equal opportunities for all team members. Ensure health and safety standards and procedures are adhered to at all times.

Key Accountabilities and Responsibilities

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SKILLS Effective communication skills to be able to provide solution focused advice and support. Ability to engage and connect with people, building relationships to achieve successful outcomes. Good analytical skills that can be used to identify trends, trial solutions and measure their effectiveness. Ability to use technology confidently, Microsoft Power Platform tools and SharePoint. Structured and organised to ensure the successful achievement of your objectives. Good judgement with knowledge and experience to achieve successful outcomes, ensuring the organisation is mitigated from risk. Ability to understand a business problem and able to find a solution. Adaptable towards undertaking work through balancing instructions and using initiative. A willingness to learn and be someone who wants to continuously develop due to the ever-changing nature of technology, optimising the use of technology in Tai Tarian.

EXPERIENCE Competence in carrying out a role of a similar nature. One-year operational experience in working with Microsoft Power Tools. Working in a team with direct exposure to customers understanding product life-cycles. Best practices for developing and deploying software. Working within an organisation with ISO27001 would be of benefit.

QUALIFICATIONS Educated to Level 4 or equivalent experience, or a commitment to work towards.

Personal skills

If you like what you’ve read so far, it’s time to fill in your application form, update your CV and prepare your cover letter.

Your application is used to determine whether you’ll be chosen to have an interview and also acts as a basis for the questions we’ll ask you on the day.

It’s important that you try to capture all the information relevant to the role, so we can get a good feel for who you are and why you are a great match for us.

Do you like what you see?

Some tips:

Please list any formal qualifications on your form. We’ll need to see the certificates for your qualifications at interview stage.

At least one of your referees should be your current employer. If you are not currently employed, simply provide your most recent employer. If you don’t have any employment history, think about one professional and one personal referee who would best describe your suitability for the role.

Some of our roles require a Disclosing Barring Service (DBS) check. In relation to any cautions and convictions you may have, it is important to know what and when you are required to disclose.

The job details will highlight whether you are applying for a position which is exempt under the Rehabilitation of Offenders Act 1974 (Exemptions Order 1975). In most cases, these will be roles that are subject to an Enhanced Disclosure check. You should also refer to our recruitment of ex-offenders statement on our website for further information.

Make sure you include paid work, unpaid work and any work experience in your employment history. Start with your current employment, or if you are currently unemployed, your most recent employment. If there are any gaps in your employment, please tell us why.

4. Your interview

A chance to discuss the role further, see if you are the right fit for us and the role, and of course if we are a fit for you.

We may also ask you to complete a test, this is dependent on the vacancy.

1. Submit your application

This is where you tailor your application to meet the needs of the role and to give us the best version of yourself.

2. The hiring manager will review your application and get in touch within 2 weeks of the job closing.

You will be contacted by email to arrange your interview.

You will be able to pick a time slot that suits you best.

3. Get yourself ready to meet with us!

Do your homework, we are impressed by candidates who go the extra mile!

Make sure you re-read the role profile and share examples to best match what we are looking for.

5. Great news!

We will be in touch to confirm the outcome and next steps.

What happens next

If you don’t feel you are the right fit for this particular role, but would like to be part of our organisation, we would love to hear from you.

workingwithus@taitarian.co.uk

0300 777 0000

Good luck with your application!