Travel Claims Handler

CARDIFF (hybrid working)

Permanent, full time

Rostella is based in the heart of Cardiff and provides quality car insurance services to car insurance provider Hedgehog in the UK, and more recently travel insurance services to 1Cover in Australia. This means we provide a range of functions including customer service, claims handling, underwriting, pricing and other car insurance related functions. We're a data-driven, agile company where everyone is expected to come up with ideas and help implement them to continually improve what we do and how we do it. Our aim is to create and maintain an industry-leading customer experience.

The key focus of a Travel Claims Handler is to provide a high level of claims management service to customers travelling domestically or overseas. Investigating, assessing and settling travel insurance claims, ensuring a prompt and fair resolution, whilst maintaining a hybrid working model.

Rostella provides services to both Hedgehog and 1Cover, with both companies looking to grow their businesses. We have an exciting opportunity for a Travel Claims Handler to join us and directly influence our customer experience in Claims. You will proactively manage an allocation of travel insurance claims from the initial report to closure.

While the office is based in Cardiff, we currently have a hybrid working model in place, working 2/3 days in the office and the other days working remotely.

Key responsibilities include:

• Assessing indemnity, liability and quantum on travel claims
• Identification and referral of fraud indicators and recovery opportunities
• Support the Claims Team Leader with day to day departmental activity
• Pro-active case load management
• Negotiating settlement of claims
• Providing exceptional service to our customers
• Actively seek and provide input that may lead to improved operational processes within the claims area
• Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the company’s expectations
• Be conversant with the business’ compliance procedures and risks to ensure compliance with all regulatory and legislative requirements

Your skillset and experience:

• Experience working in a travel insurance claims environment (preferable but not essential)
• Strong communicator with an ability to build relationships with customers, third parties and suppliers
• Ability to interpret data to identify trends to inform action
• Self-motivated & able to work within a team framework
• Ability to meet daily and weekly deadlines
  
  

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

• Salary from £23,920 – depending on experience
• Annual salary reviews
• 33 days annual leave (25 days + 8 bank holidays) increasing to 34 days with length of service
• A great central Cardiff working location with opportunities for hybrid working
• A constantly evolving approach to work. We understand the benefits of homeworking, and we also love working with our colleagues in the office.
• Nest Pension scheme
• We supply equipment, so that our employees can work comfortably from home and in the office
• We encourage and support our staff in professional training and qualifications, allowing our employees to take control of their own careers
• Refer a friend scheme
• Group social events (optional)

ACQUIS Insurance Management Limited

AI Engineer

Job Description

Department: Technology

Location: Newport (Hybrid)

Reports To: Lead AI Engineer

Works Closely With: Business Owners, Development Team (where integration is required), Compliance, Information Security

Role Purpose

The AI Engineer (Enterprise Automation) designs, builds, and delivers practical AI powered solutions that solve real business problems across Acquis. The role focuses on rapid delivery of high impact AI and automation solutions, working directly with business teams and using Microsoft Power Platform and Azure AI services as primary delivery tools.

This is an outcomes focused engineering role, not a traditional software development role. Where AI solutions require integration with core inhouse systems, the AI Engineer collaborates with the Development team; where they do not, the AI Engineer delivers solutions end to end with business owners.

The role exists to turn AI opportunity into measurable business value.

Key Responsibilities

AI Solution Delivery

• Design and build AI powered automations and applications that address operational and customer facing problems
• Deliver solutions using Microsoft Power Apps, Power Automate, Copilot Studio and AI Builder, alongside Azure AI services where appropriate
• Translate loosely defined business problems into working AI solutions with clear success measures
• Move quickly from proof of concept to live, supported solutions — or recommend stopping work that does not demonstrate value
• Maintaining awareness of changes in AI platforms / available tooling

Enterprise Automation & Enablement

• Work directly with business owners to understand processes and identify AI and automation opportunities
• Co‑design solutions with users to ensure they are usable, adopted, and valuable
• Provide practical guidance to business teams on how AI solutions work and how to use them effectively

Integration & Collaboration

• Collaborate with the Development team when AI solutions require integration with core in‑house systems
• Expose AI capabilities via APIs or agreed interfaces for integration where required
• Respect and work within agreed architectural, security, and deployment boundaries

Technical Quality & Reliability

• Ensure AI solutions are robust, testable, and monitored
• Understand and manage the limitations of AI models, including accuracy, bias, and failure modes
• Implement appropriate logging, performance monitoring, and fallback behaviours
• Maintain clear documentation for AI solutions so they can be supported and evolved
• Design solutions with reuse, maintainability, and consistency in mind, aligned with agreed patterns

Responsible Use of AI

• Build AI solutions that align with Acquis’ AI governance, data protection, and security requirements
• Apply good judgement about where AI is appropriate — and where it is not
• Work with the AI Lead, Compliance, and Information Security to ensure safe and responsible use

Skills & Experience

Essential

• Hands on experience building solutions with Microsoft Power Apps (Canvas and/or Model Driven)
• Strong experience with Power Automate, including workflow orchestration and connectors.
• Practical use of AI Builder or similar applied AI tooling (document processing, text classification, etc.)
• Solid understanding of applied AI concepts, particularly LLMs, NLP, and automation use cases
• Ability to consume and work with REST APIs
• Experience working directly with business stakeholders to deliver solutions
• Comfortable operating in regulated or data sensitive environments

Desirable

• Experience with Azure OpenAI, Azure Cognitive Services, or Azure Functions
• Basic Python or scripting experience
• Familiarity with Dataverse, SQL, or similar data platforms
• Prior experience delivering enterprise automation or low code AI solutions
• Exposure to insurance or financial services environments

Ways of Working

• Focus on outcomes over activity — success is measured by impact, not number of features
• Work iteratively and pragmatically; experiments must justify continued investment
• Collaborate closely with the AI Lead and business teams
• Maintain high professional standards without unnecessary process overhead

Operating Boundaries

• The AI Engineer builds and delivers AI solutions
• The Development team owns core system development and deployment where integration is required
• AI governance, regulatory accountability, and policy ownership remain with the CTO

Qualifications

• Degree in a technology related discipline or equivalent practical experience
• Relevant Microsoft or AI certifications are beneficial but not required

Equal Opportunities Statement

Acquis is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified candidates and value diverse perspectives in building responsible and effective AI solutions.

Job Title: Senior Full Stack Quality Engineer

Direct Reports: N/A

Position Type: Permanent

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

About Operations

Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes – from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.

Operations is made up of 7 functions, this role sits within: IT

We are the foundation for TMHCC’s success - enabling the business to grow, compete, and innovate through technology, security, and solution design. From shaping strategy to delivering resilient operations, we ensure every capability is aligned to business value. Our inclusive and collaborative culture empowers everyone to explore ideas, solve meaningful challenges, and build fulfilling careers that make a real impact.

Job Purpose:

• The Senior Quality Engineer will play a crucial role in delivering high quality software products. The role will act as a guardian of quality and continually seeking ways to improve processes, tools and techniques. This is a techno functional hands-on role with strong Agile test delivery experience to guide, oversee & deliver testing activities within a product team.
• In this role, the candidate will lead testing efforts, mentor/guide offshore testers as required and ensure the delivery of high-quality releases. Key responsibilities include test planning, test case preparation, test execution, test automation and defect management to drive continuous improvement in our Agile testing processes.
• This role will have a matrix-based reporting structure, reporting operationally to the Quality Engineering Practice Manager and functionally to the respective Engineering Delivery Lead/Manager for delivery oversight.

Key Responsibilities:

Test Strategy & Planning:

• Act as a quality advocate within the Product team, working with cross-functional Agile team members (Engineering Delivery Leads, Developers, offshore testers, Product Owner, Business Analysts) to ensure high-quality test deliverables.
• Work closely with the respective Engineering Delivery Lead / Manager on the day-to-day testing activities and where possible drive a shift-left test approach.
• Participate in all stages of the agile software development lifecycle including Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, Backlog refinement, test planning etc.
• Supports production incidents and service requests resolution by monitoring systems, fulfilling requests, coordinating with internal and external teams, documenting processes and ensuring end user satisfaction through continuous improvement.
• Collaborate with the Quality Engineering Practice Manager to facilitate and improve testing practices, establish the framework to track quality metrics such as test coverage, automation coverage (%), defect density, defect leakage etc.
• Collaborate with our test partners (offshore test team) with respect to day-to-day testing activities and where required guide the offshore team members, fostering skill development and collaboration.
• Quickly understand the critical business processes within the assigned LOB and document / build out an in-house knowledge repository.

Hands-On Testing & Test Automation:

• Design, develop, and execute manual and automated test cases, ensuring coverage of functional, integration, and regression test scenarios.
• Hands on experience of creating, maintaining & enhancing test automation scripts built using UI automation tool such as Katalon Studio.
• Collaborate with QE Automation COE to implement the Katalon best practices to ensure alignment with the latest features.
• Collaborate closely with the Engineering Delivery Leads to explore opportunities to introduce in sprint automation within the testing lifecycle.
• Conduct root cause analysis for defects and ensure timely resolution with development teams.
• Support business users with acceptance testing where required and facilitate demos as and when required during the sprint lifecycle.
• Collaborate with DevOps teams to iron out environment/deployment issues.

Performance Objectives:  

• Adapt quickly to the assigned product team and ways of working.
• Effective collaboration with key product team stakeholders (Engineering Delivery Manager / EDL, PO, BA, Dev Lead & offshore partner team) and demonstrate testing contribution.
• Establish a knowledge transition plan by working closely with the Product team stakeholders i.e. Engineering Delivery Lead, Product Owner (and BA).
• Effective collaboration with the Quality Engineering Practice Manager to facilitate and improve testing practices.

Skills and Experience Specification:

Essential:

• Experience: Strong previous experience working with Scrum teams specialising in both manual testing and test automation.
• Technical Expertise: Previous working experience as a Senior Quality Engineer, with proficiency in Pega (including Scenario testing), test automation tools (Katalon Professional or Expert certified), DevOps pipelines (CI/CD) and Azure Test Plans.
• Soft Skills: Analytical thinking, problem-solving, communication, collaboration and the ability to handle high-pressure situations.
• Language Skills: High proficiency in written and spoken English.
• Work Environment: Hybrid role based in central London, requiring three days in the office with the option to work remotely for two days.

Desirable:

• Experience/Certifications: Strong understanding of London Market business, preferably London Market Insurance Essential LM1/2 certified.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organisation experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit www.tmhcc.com for more information about our companies.

Senior Project Manager

London, Greater London (Hybrid)

The Role - Senior Project Manager

We are seeking an experienced Senior Project Manager to lead the successful delivery of complex client-facing projects, with a strong preference for candidates who have worked in the Energy Trading and Risk Management (ETRM) domain or similar environments. This role requires a confident communicator who can manage cross-functional teams, coordinate with internal implementation consultants, and ensure projects are delivered on time, within scope, and on budget. 

The Senior Project Manager will play a critical role in the delivery of our solution, working closely with internal delivery teams, clients, and senior leadership to drive project execution and manage stakeholder expectation.

Key responsibilities

• Define project scope, objectives, and success criteria, working closely with implementation consultants to develop accurate effort estimates.
• Develop and maintain detailed project plans, Gantt charts, schedules, and dependencies using appropriate project management tools.
• Track and report project status, risks, milestones, and deliverables to internal stakeholders and customers throughout the project lifecycle.
• Manage day-to-day project execution, including team assignments, task prioritization, and coordination of activities.
• Serve as the primary liaison between Cube delivery teams, customers, implementation partners, and senior leadership.
• Proactively identify bottlenecks, delivery risks, resource constraints, and interdependencies, and implement mitigation strategies to avoid project delays.
• Monitor and control project financials, including budget tracking, cost control, and preparation of financial forecasts.
• Manage scope changes, assess impact on timelines and costs, and prepare formal change orders as needed.
• Ensure projects adhere to agreed governance frameworks, delivery standards, and customer expectations.

Qualifications & Skills

• 5+ years of project management experience, and preferably in the ETRM space (or similar).
• Energy Trading Experience beneficial.
• Experience with a variety of Project Management methodologies (waterfall, agile, hybrid) and tools (MS project, Jira, Azure DevOps, Trello, etc).
• Excellent written and verbal communication skills, with the confidence to engage senior stakeholders and external clients.· PMP certification or equivalent professional qualification is desirable.
• Strong preference for candidates based in London, or willing to relocate.
• Proven ability to multitask in a fast-paced environment.

Preferred Experience

• Prior experience delivering ETRM, energy trading, commodities, or financial services systems implementations.· Hands-on experience managing projects across the full Software Development Life Cycle (SDLC).· Experience managing multi-workstream or multi-client projects simultaneously.· Demonstrated success managing project financials, including budgets, forecasts, and change management.
• Exposure to global or distributed delivery teams across time zones.
• Familiarity with regulatory-driven or data-intensive environments, where governance, controls, and accuracy are critical.
• Experience managing client-facing technology projects, including working with third-party implementation or consulting partners.

Location

• This role is based in London, UK.
• Please note you must have a right to work in the location you are applying for, as CubeLogic is not able to sponsor visas or other right to work permissions.