CPS Group Engagement Hub

Travel Claims Handler

Cardiff,CARDIFF

Permanent

Full-time

Job ID:

73310

Published date:

05-09-2025

Summary

Cardiff – Hybrid
Salary: From £24,500 (depending on experience)

We’re looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients’ growing insurance teams. In this role, you’ll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience.

This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move.

What You’ll Do

Managing Claims Caseload

Proactively handle an allocation of travel insurance claims from notification through to closure.
Assess indemnity, liability, and settlement in line with policy terms.
Negotiate fair outcomes while maintaining excellent service standards.

Fraud & Risk Awareness

Identify potential fraud indicators and refer as appropriate.
Spot recovery opportunities to support business efficiency.

Supporting Operational Excellence

Work closely with the Claims Team Leader to support day-to-day operations.
Ensure service levels, compliance requirements, and quality standards are consistently achieved.
Contribute ideas to enhance processes and improve customer experience.

Customer Service & Communication

Provide clear, empathetic communication to customers throughout the claims process.
Build effective working relationships with colleagues, third parties, and suppliers.

What We’re Looking For

Experience in a travel insurance claims environment.
Strong communication and negotiation skills, with the ability to build positive relationships.
Analytical mindset with the ability to interpret data and spot trends.
Organised and self-motivated, able to work effectively as part of a team.
Comfortable working to deadlines in a fast-paced environment.

What’s on Offer

Salary from £24,500 (DOE) with annual reviews.
33 days holiday (including bank holidays), rising with service.
Option to buy or sell up to 5 additional days of leave.
Hybrid working (2–3 days in Cardiff office, remainder remote).
Pension scheme.
Discounted gym membership & cycle-to-work scheme.
Employee Assistance Programme.
Healthcare cash plan and dental cover (optional).
Equipment provided for both home and office working.
Professional training and development opportunities.
Regular social events (optional).

✅ A great chance to join a progressive organisation where your input is valued and your career growth is supported.

Read More Apply Now

Mobile App Developer

Contract

Full-time

Job ID:

73277

Published date:

03-09-2025

Cyber Security Specialist

Remote

Contract

Full-time

Job ID:

73211

Published date:

01-09-2025

Creative Operations Asset Coordinator

London

Contract

Full-time

Job ID:

73178

Published date:

01-09-2025

IT Technician

Permanent

Full-time

Job ID:

73145

Published date:

01-09-2025

Summary

JOB TITLE: IT Infrastructure Technician

DEPT: Finance/IT

ABOUT

The IT Infrastructure Technician is responsible for providing IT support to the business, offering IT solutions and building relationships with employees, partners and suppliers

I.T. CONTRIBUTION TO LIMBS&THINGS BUSINESS PLAN

The IT department contributes to the successful running of various departments within an organisation by meeting the business, organisations and employees needs regarding all aspects of IT for the company, from the governance of the company’s infrastructure to the maintenance and functionality of the IT systems.

ORGANISATION CHART

Managing Director

Head of Finance & IT

Business Systems Manager

ESG Manager

Senior Accounts Assistant X2

Accounts Assistant

Junior Business Support Specialist

Deputy Business Systems Manager

Infrastructure Technician

MAIN ACCOUNTABILITIES

Installing and configuring Software onto new Hardware and Equipment.
Talking staff through a series of actions, either face-to-face, through email or over the telephone, to help set up systems or resolve issues.
Prioritising and managing open ticket cases.
Managing External Communication Infrastructure within the business.
Managing IT Software Contracts and Monthly costs for the department.
IT Budget Management.
Managing and Purchasing IT equipment for the business.
Troubleshooting system and network problems, diagnosing and solving any software and hardware faults.
Providing IT support, including procedural documentation and relevant reports.
Assist with carrying out major upgrades throughout the year.
Maintaining and updating the IT knowledge base.
Maintaining and updating the IT Audit.
Managing eligibility, compliance, and submission of business Cyber Essentials Certification.
Managing the rollout of new equipment throughout the business and updating the Asset Management records.
Assisting the IT team with open tasks and cases.
Working on a task until completion (including working with external support, if appropriate).
Providing day to day management and support to IT Apprentice
And any other tasks as required by the IT Department

TECHNICAL KNOWLEDGE & EXPERIENCE

Level 3 - TR & MTA Infrastructure Technician Level 3 qualified, or equivalent
Level 4 - BSc Digital Technology Solutions Specialist – Network Engineer or equivalent would be an advantage
A minimum of 3 years’ experience in a fast-paced IT department, ideally in an IT Helpdesk or support role
Excellent IT skills
Good communication skills, on the telephone and in writing. Ability to build relationships at all levels across the business
Enthusiastic and organised
Reliable and trustworthy
Flexible attitude to work and able to take on a range of tasks
Attention to detail
A team player

SKILLS AND COMPETENCES

decision making/freedom to act:

IT Infrastructure Technician primarily focuses on operational activities guided by frameworks or processes. Decisions made will impact day-to-day operational and administrative efficiency within the department. Independent decision-making is guided by clear guidelines, processes, or prior experience. The IT Infrastructure Technician can assess when to refer to the immediate manager or more experienced colleagues for advice, but must be self-motivated and can act unsupervised

complex/problem solving

IT Infrastructure Technician is focused on their work area, generally guided by processes, although the job holder will have the opportunity to apply creativity or originality, particularly in some departments. Solutions are often guided by a framework of policies, procedures, and direction, but role-holders will draw from prior experience or precedent to solve operational problems. Guidance will usually be required from more experienced colleagues or managers to help determine options in the absence of precedent. The IT Infrastructure Technician is expected to know when and whether to escalate an issue.

resource management

IT Infrastructure Technician is responsible for the day-to-day area of responsibility, alternatively working as an individual contributor. The IT Infrastructure Technician may be required to train or coach less experienced colleagues or trainees or be positioned as the go-to person by virtue of their knowledge, expertise, or experience. They may also be required to be aware of budgetary issues or track and record expenditures but are not likely to have any sign-off authority. Resource management is mainly confined to those things directly employed in the performance of their role, although there is an expectation that role holders will consider and provide input into more efficient ways of doing things.

interfaces

IT Infrastructure Technician has the ability to interface with peers and managers, mainly on routine issues, but will be required to influence at times. They evidence good collaboration skills, proving effective at working together with others to achieve shared goals. Routine day-to-day external interfaces.

expertise

IT Infrastructure Technician requires specific knowledge but is more informed by relevant experience. Guidance is still readily available. The required job knowledge can be acquired through two to three years of relevant experience. The knowledge required will be building towards a more autonomous role, with broad operational knowledge across functions and/or in-depth knowledge in a fairly narrowly focused specialist area.

JOB HOLDER NAME:

SIGNED:

DATE:

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Internal Communications Manager

London

Contract

Full-time

Job ID:

73046

Published date:

26-08-2025

Platform Engineer

Permanent

Full-time

Job ID:

72914

Published date:

20-08-2025

Summary

We’re looking for a Platform Engineer to join our Platform & Engineering team. This is a

fantastic opportunity to play a key role in enabling efficient, modern software delivery across the

business through cutting-edge tooling, cloud technologies, and DevOps best practices.

As a Platform Engineer, you’ll be responsible for delivering and evolving the technical solutions

that support our Change Delivery teams. You’ll lead the implementation of DevOps capabilities—

environments, tools, automation, and processes—to optimise the software delivery lifecycle

across both on-premise and cloud platforms.

Your work will span the full development lifecycle, from creating integrated development/test

environments to defining deployment processes, infrastructure automation, and supporting non-

functional testing (NFT). You’ll also help champion a DevOps culture and foster continuous

improvement across tools, practices, and team capability.

What You’ll Be Doing:

• Designing and delivering DevOps and environment automation solutions across

development and test lifecycles.

• Building and evolving CI/CD pipelines using Azure DevOps, including deployment

automation and infrastructure-as-code.

• Supporting both cloud and on-premise delivery, reducing friction for teams through

reusable platform components.

• Collaborating with Change teams to integrate tools and processes that support rapid,

safe software delivery.

• Enabling non-functional testing (e.g. security, performance) through platform capabilities

and automation.

• Promoting DevOps best practices and mentoring teams in platform capabilities, security,

and delivery metrics.

• Championing platform-as-product thinking with a focus on self-service, scalability, and

developer experience.

Technical Skills & Experience

Essential:

• Hands-on experience with Azure DevOps (Repos, Pipelines, Boards, Artifacts).

• Strong knowledge of DevOps practices and CI/CD automation across hybrid

environments.

• Proficiency in technologies such as Git, PowerShell/Bash, and infrastructure automation

(e.g. Terraform, Bicep).

• Experience with containerisation (e.g. Docker) and microservices-based delivery.

• Familiarity with both cloud and on-premise infrastructure models.

• Working knowledge of secure SDLC practices and non-functional testing requirements

(e.g. resilience, availability, performance, security).

Desirable:

• Experience with monitoring, logging, and observability tooling (e.g. Datadog, App

Insights).

• Knowledge of Agile principles and DevOps practices.

• Experience working in platform or enablement teams and using flow metrics to improve

delivery.

What You’ll Bring:

• A strong problem-solving mindset and the ability to simplify complexity into reusable

platform components.

• Excellent communication and documentation skills — able to explain ideas clearly to

technical and non-technical audiences.

• A collaborative approach and willingness to share knowledge, learn from others, and

improve team capability.

• Passion for automation, reducing cognitive load, and delivering great internal developer

experience.

Read More Apply Now

Senior Software Engineer (Python)

Flexible

Permanent

Full-time

Job ID:

72980

Published date:

19-08-2025

Creative Operations Supervisor

London

Contract

Full-time

Job ID:

72848

Published date:

13-08-2025

Data & Analytics Manager

Brecon House, 3 Caerphilly Business Park, Caerphilly, CF83 3GQ

Permanent

Full-time

Job ID:

72815

Published date:

13-08-2025

Summary

Job Profile Job Title: Data & Analytics Manager Location: Caerphilly, Sheffield & London, UK Salary: £60,000 to £80,000

Link Financial is one of Europe’s leading servicers of consumer, SME, and leasing credit. Operating across 10 European countries and employing over 300 people in the UK alone, we are a trusted financial services provider to many of the UK’s high street banks, credit card companies, retailers, and other lenders. We purchase consumer and business loans and are committed to delivering high-quality service to both our clients and customers, helping individuals and businesses successfully repay their debts.

We're seeking an experienced Manager to lead our growing Data & Analytics team and drive strategic

data initiatives across the business. Reporting to the UK Managing Director, this is a hands-on

leadership role where you'll combine people management with technical delivery, working at the

intersection of data, analytics, operations and business strategy.

You'll lead a team of analysts while actively contributing to complex data projects, from building

predictive models to delivering executive-level insights that shape our business strategy.

What you’ll do Team Leadership & Development

• Lead and develop a team of data analysts, setting priorities and promoting a high-

performance culture

• Mentor team members and drive their professional growth in data and analytics

• Foster collaboration across the Data & Analytics team and different business stakeholders

Strategic Analytics & Insights

• Improve and run advanced Python-based machine learning models utilised for prediction of

customer engagement

• Apply expertise in quantitative analysis and data mining to understand customer behaviour

and inform strategy

• Guide teams to develop metrics and run impactful A/B experiments

• Partner with senior stakeholders to translate business requirements into technical solutions

Hands-On Technical Delivery

• Build and maintain ad-hoc data analysis leveraging Excel, Python or SQL in accordance with

the task size

• Design scalable data processes to support business operations

• Monitor and evaluate performance of existing models and drive continuous improvement

• Own end-to-end lifecycle of data products from scoping to delivery and iteration

What you’ll bring

• 5+ years of data and analytics experience with at least 2 years in team leadership

• Strong proficiency in Python and SQL

• Good understanding of statistical methods and machine learning techniques with an ability to

create both proactive and reactive analytical solutions to cover all aspects of the data function

with a view on continuous improvement.

• Excellent communication and visualization skills to present findings to diverse audiences

• Proven experience with machine learning models, statistical analysis, and A/B testing

• Strong interpersonal skills with experience engaging senior stakeholders

• Natural problem-solver with ability to see the bigger picture of business processes

• Experience mentoring and developing team members

• Background in financial services or debt purchase

What we offer

• Salary: £60,000.00 to £70,000.00 per annum (depending on experience)

• 25 days holiday + bank holidays (pro-rata for part-time)

• Discretionary annual performance bonus scheme

• Purchase additional holiday scheme of up to 5 days

• Pension Scheme – 8% total pension contributions

• Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more

• Life assurance (4 x annual salary)

• Season Ticket Travel Loans

• Enhanced Maternity and adoption pay

• Friendly atmosphere with modern facilities

• Social events during the year, regularly fundraise for our chosen charities, and recognition schemes in place that reward our employees for being great team members

• Learning and Development opportunities to help you progress in your career Join our team at Link Financial where colleagues share the following values:

▪ Knowledgeable: We are proud to be known as the Credit Management Experts. We are highly experienced and have a reputation for integrity and a history of leadership in our industry.

▪ Considerate: We act in the way that we would like to be treated ourselves - with respect, kindness and trust. Treating our clients, customers and colleagues fairly is central to everything we do.

▪ Resourceful: We don’t waste precious resources. Through collaborative teamwork, we seek new ways to deliver positive outcomes for our clients and customers.

▪ Innovative: We always rise to the challenge. With our positive attitude, creative thinking and advanced technology, we will find the right solution for our clients and customers.

RECRUITMENT PROCESS

1) HR interview

2) Technical test

3) Technical interview

4) MD + head of HR interview

Read More Apply Now

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