Service Desk Engineer – Part Time (3 full days a week)
We are currently recruiting for a Service Desk Engineer to join us our ever growing Service Desk team on our exciting journey! Reporting into the Service Desk Team Leader, you will handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with company standards and customer specific SLA’s.
The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.
What you’ll be getting up to on a day-to-day basis…
- Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for customers
- Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
- Working on specific IT projects for customers as directed by the Service Management team
- Any other responsibilities at the line managers discretion
What can we offer you?...
We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.