We are proud to be working with a growing technology company on their search for a Customer Success Manager!
Our clients provide cutting-edge customer communication software to a number of well-known brands, helping to drive their customer interactions across digital channels.
- Ensure clients renew by working closely with accounts and identifying any potential problems.
- Growing accounts through expansion (more seats / usage) and new features (automation, channels).
- Building relationships with customers and becoming a trusted advisor.
- Own and manage customer success plan.
- Review product usage, provide guidance on product updates and share best practices.
- At least 1 year's experience in a similar role, ideally in account management, customer success, pre-sales or a similar role.
- Experience supporting a smaller number of larger B2B customers with a complex software
- Remote/Hybrid working (whatever suits you!)
- Flexible working
If you are interested in reading the full job spec, please feel free to contact me!
T: 02921 675 184
Or use this link to book in a call at a time that suits you - https://calendly.com/ajames-31/15min
// Customer Success Manager // Technology Company // Salary up to £35,000 + OTE // Remote/Hybrid // Office – South Wales //