Job title: 2nd Line Desktop Support Technician
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP £25,000.00
Location: Newport
Job published: 13-10-2021
Job ID: 51664

Job Description

2nd Line Support Analyst
Up to £25,000 per annum

My client is a market leading organisation based in the heart of South Wales, and they are currently looking to recruit a 2nd Line Support Analyst to join their growing team. 

Responsibilities include:

  • Mentoring 1st Line Desktop Support
  • Escalation point for 1st line Desktop Support
  • Backup Management
  • Enhanced IT support for Senior Management
  • Printer management
  • IT Purchase order management
  • Meeting room IT equipment maintenance
  • User IT Equipment Asset management
  • Resolving Joiner\Mover\Leaver IT Service Desk Tickets

 Skills/experience required:

  • Ability to setup desks with user equipment (i.e. Monitors, Desktop, Telephone)
  • Experience working within a professional and busy IT Service Desk.
  • Working experience of ITIL processes and procedures.
  • 2nd line Microsoft Server Application knowledge (i.e. Exchange, Active Directory )
  • 2nd line Microsoft Server knowledge (i.e. Server 2008/ 2012 )
  • 2nd line Microsoft Desktop software knowledge (i.e. Windows 7/10, Office 2010/2013/2016)
  • 3+ years working within Information Technology and supporting end users


If this sounds like the role for you, please send an updated CV to or call Aimee on 02920 375599 for more information.