Job title: 2nd Line Desktop Support Technician
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP £25,000.00
Location: Newport
Job published: 13-10-2021
Job ID: 51664

Job Description

2nd Line Support Analyst
Up to £25,000 per annum
Newport

My client is a market leading organisation based in the heart of South Wales, and they are currently looking to recruit a 2nd Line Support Analyst to join their growing team. 

Responsibilities include:

  • Mentoring 1st Line Desktop Support
  • Escalation point for 1st line Desktop Support
  • Backup Management
  • Enhanced IT support for Senior Management
  • Printer management
  • IT Purchase order management
  • Meeting room IT equipment maintenance
  • User IT Equipment Asset management
  • Resolving Joiner\Mover\Leaver IT Service Desk Tickets


 Skills/experience required:

  • Ability to setup desks with user equipment (i.e. Monitors, Desktop, Telephone)
  • Experience working within a professional and busy IT Service Desk.
  • Working experience of ITIL processes and procedures.
  • 2nd line Microsoft Server Application knowledge (i.e. Exchange, Active Directory )
  • 2nd line Microsoft Server knowledge (i.e. Server 2008/ 2012 )
  • 2nd line Microsoft Desktop software knowledge (i.e. Windows 7/10, Office 2010/2013/2016)
  • 3+ years working within Information Technology and supporting end users

 

If this sounds like the role for you, please send an updated CV to awilson@cpsgroupuk.com or call Aimee on 02920 375599 for more information.