Job title: Customer Success Manager
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP £40,000.00
Location: Newport
Job published: 19-06-2022
Job ID: 54077

Job Description

// Customer Success Manager // Technology Company // Salary up to £35,000 + OTE // Remote/Hybrid // Office – South Wales //

 

We are proud to be working with a growing technology company on their search for a Customer Success Manager!

Our clients provide cutting-edge customer communication software to a number of well-known brands, helping to drive their customer interactions across digital channels.

Responsibilities-

  • Ensure clients renew by working closely with accounts and identifying any potential problems.
  • Growing accounts through expansion (more seats / usage) and new features (automation, channels).
  • Building relationships with customers and becoming a trusted advisor.
  • Own and manage customer success plan.
  • Review product usage, provide guidance on product updates and share best practices.

 

Requirements-

  • At least 1 year's experience in a similar role, ideally in account management, customer success, pre-sales or a similar role.
  • Experience supporting a smaller number of larger B2B customers with a complex software
  • product/solution.

 

Benefits-

  • Remote/Hybrid working (whatever suits you!)
  • Flexible working
  • OTE

 

If you are interested in reading the full job spec, please feel free to contact me!

T: 02921 675 184

E: ajames@faulknerscott.com

Or use this link to book in a call at a time that suits you - https://calendly.com/ajames-31/15min

 

// Customer Success Manager // Technology Company // Salary up to £35,000 + OTE // Remote/Hybrid // Office – South Wales //