We are proud to be working with a growing technology company on their search for a Customer Success Manager!

Our clients provide cutting-edge customer communication software to a number of well-known brands, helping to drive their customer interactions across digital channels.

Responsibilities-

• Ensure clients renew by working closely with accounts and identifying any potential problems.
• Growing accounts through expansion (more seats / usage) and new features (automation, channels).
• Building relationships with customers and becoming a trusted advisor.
• Own and manage customer success plan.
• Review product usage, provide guidance on product updates and share best practices.

Requirements-

• At least 1 year's experience in a similar role, ideally in account management, customer success, pre-sales or a similar role.
• Experience supporting a smaller number of larger B2B customers with a complex software
• product/solution.

Benefits-

• Remote/Hybrid working (whatever suits you!)
• Flexible working
• OTE

If you are interested in reading the full job spec, please feel free to contact me!

T: 02921 675 184

E: ajames@faulknerscott.com

Or use this link to book in a call at a time that suits you - https://calendly.com/ajames-31/15min

// Customer Success Manager // Technology Company // Salary up to £35,000 + OTE // Remote/Hybrid // Office – South Wales //