Salary: Up to £30k + Benefits

Location: Fully Remote

CPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team!

This role is an ideal fit for someone seeking career growth within a well-established, fast-growing company. You’ll gain hands-on experience and be part of a dynamic team. The ideal candidate will have strong communication skills, along with experience in troubleshooting, networking, Windows Server, and a solid foundation in 1st and 2nd line support.

Key Responsibilities:

• Provide remote first-line technical support and troubleshooting for reported issues.
• Offer both technical and user support, with a commitment to customer satisfaction.
• Troubleshoot network, server, and client-side issues.
• Support customers with system rollouts and updates.
• Participate in on-call rotations (1 week in 4), with additional pay for out-of-hours support calls.

Ideal Candidate:

• Strong background in software application support and a proactive approach to customer care.
• Solid understanding of IT networks and server systems.
• Comfortable with troubleshooting software support issues.
• Windows Server, Networking, Problem Solving
• HTML/CSS is a nice to have