Application Support Engineer | Cardiff | Hybrid

Location: Cardiff

Working Pattern: Hybrid – 3 days in the office

Sector: Fintech / Financial Software

Role: Application Support Engineer / 2nd Line Support

Salary: Up to £29,000 + up to 20% annual bonus 

We are recruiting for an Application Support Engineer to join an established fintech business operating in Cardiff.

You’ll join the Engineering team, providing 2nd line support, investigating application and data issues, and working closely with Service Delivery and Engineering to resolve incidents.

The Role

• Provide 2nd line application support.
• Triage and investigate technical issues.
• Troubleshoot application and data problems.
• Use SQL to investigate and fix data issues.
• Track incidents through an issue management system.
• Escalate complex or urgent issues where required.
• Work closely with Engineering and Service Delivery.
• Support Web/PC-based applications.
• Work within an Agile development environment.

What We're Looking For

• Experience in Application or Technical Support.
• Working knowledge of Web/PC environments.
• Experience with Jira or similar.
• Experience with Bitbucket or similar.
• Strong SQL skills (SELECT, INSERT, UPDATE and DELETE/System procedures/System procedures).
• Experience with PowerShell or another scripting language.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail.
• Clear communication skills.

The Ideal Candidate

We’re looking for someone who enjoys getting to the root cause of technical issues rather than simply passing tickets on.

You don’t need to tick every box. Strong technical fundamentals, problem-solving ability, and a willingness to learn are equally important.

If this sounds like you feel free to reach out!

Willem Curran | CPS Group

• Leading programme governance activities, including Steering Groups, Security Working Groups, Design Authority submissions, RAID management, action tracking, change control and executive reporting.

• Managing integrated delivery plans, milestones, dependencies, critical path activities and resource planning across multiple workstreams and suppliers.

• Coordinating stakeholder engagement across NHSBSA, Infosys, IBM, Littlefish delivery teams, operational teams, security architects and programme leadership.

• Owning programme RAID processes, ensuring risks, issues, assumptions and dependencies are identified, mitigated, escalated and reported appropriately.

• Driving service transition and operational readiness activities, including knowledge transfer, access validation, documentation reviews, cutover planning, readiness assessments and hypercare preparation.

• Managing commercial and contractual deliverables, including milestone tracking, scope management, change control requests and financial reporting.

• Providing clear and concise reporting to executives and stakeholders, covering programme health, milestones, risks, issues, financial position, dependencies and key decisions required from leadership.

Role: Business Analyst
Start: ASAP
Location: Cardiff (hybrid working)
Salary Range: £40k - £45k depending on experience

This is great opportunity for a BA with 5+ years of Business Analysis experience (ideally within data) to join a growing team within financial services.

Skills and Experience:
- Gap analysis and documentation experience
- Financial services knowledge
- Data migration experience
- Brilliant stakeholder management skills

For more information and immediate consideration please contact Mimi at CPS Group

QA Engineer

£40,000–£50,000 p/annum + Annual Bonus

Cardiff Office – Hybrid

CPS Group are supporting an established financial services organisation who are growing their Data Migration team and looking for a QA Engineer to join their expanding function.

This is a great opportunity for a QA/ Data Testing professional with experience in SQL and Python to play a key role in ensuring the quality, accuracy and integrity of data migration projects.

The Role:

• Design and execute test plans and test cases across data migration and ETL processes.
• Use SQL and Python to validate data accuracy, integrity and consistency across different systems.
• Identify and investigate data quality issues, transformation errors and edge cases through exploratory testing.
• Develop and maintain automated testing scripts to support regression testing.
• Coordinate testing activity across multiple projects, ensuring deadlines and quality standards are met.
• Work closely with Data Engineers and wider technical teams to understand requirements and validate solutions.
• Provide clear updates on testing progress, risks and any issues identified throughout the delivery lifecycle.

Required Experience:

• Previous experience in a QA / Software Testing role.
• Strong working knowledge of Python and SQL.
• Experience developing and executing test cases based on business requirements.
• Comfortable managing testing across multiple concurrent projects.
• Experience with data migration, ETL or data pipelines would be highly advantageous.
• Knowledge of Agile/Scrum and tools such as Jira, Confluence and Git/Bitbucket is desirable.

If you're a QA Engineer looking for an opportunity to work within a growing Data Migration function and take on a role with genuine responsibility and scope, please contact Sam John (CPS Group UK)

As a ServiceNow Developer, you’ll join our ISTM Tooling team, working within a fast-paced Managed Service Provider (MSP) environment. You’ll play a key role in designing, developing, implementing, and supporting innovative ServiceNow solutions that help drive service excellence for both our customers and internal teams.

You will:

• Design, develop, and configure custom applications, workflows, and integrations within the ServiceNow platform.
• Build and maintain Service Catalog items, forms, and user interfaces.
• Create automated business processes using workflows, scripts, and APIs.
• Configure and customise ITSM modules including Incident, Problem, Change, and Asset Management.
• Integrate ServiceNow with third-party tools and business systems.
• Develop and maintain CMDB integrations and data quality processes.
• Monitor platform performance, troubleshoot issues, and implement enhancements.
• Support ServiceNow upgrades and new releases, ensuring stability and continual improvement.
• Collaborate with stakeholders to gather requirements and deliver tailored solutions.
• Create clear technical documentation and provide user guidance where needed.
• Identify opportunities to maximise ServiceNow capabilities and improve service delivery.
• Share knowledge and mentor colleagues across the wider team.

Who you are

We’re looking for someone who combines strong technical expertise with excellent communication and problem-solving skills.

Essential skills and experience:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Proven experience developing and implementing ServiceNow ITSM solutions.
• Strong knowledge of the ServiceNow platform and best practices.
• Experience with JavaScript, HTML/XHTML, XML, and JSON.
• Knowledge of REST and SOAP APIs and web services development.
• A customer-focused mindset with a passion for delivering quality solutions.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to adapt to changing business and technology environments.

Desirable:

• ITIL v4 Foundation certification.
• Degree-level education in Computer Science, Software Engineering, or a related discipline.
• Experience integrating enterprise platforms using REST, SOAP, XML, AJAX, CSS, and related web technologies.
• Exposure to ITIL principles and service management frameworks.

Internal Audit Senior

Location: London
Salary: £85k + bonus
Hybrid: 3 days office / 2 days home

CPS Group are working with a leading international organisation is looking for two Internal Audit Seniors to join its established Internal Audit function.

This is an excellent opportunity for an experienced Internal Auditor, qualified Accountant or Audit professional to take on a senior role providing independent assurance across a range of UK and European businesses.

You will be responsible for planning, managing and delivering internal audits from end to end, assessing the effectiveness of internal controls, governance and risk management frameworks while working closely with stakeholders across the organisation.

As an Internal Audit Senior, you will:

• Plan, manage and execute internal audits across UK and European operations.
• Assess the effectiveness of internal controls, governance and risk management frameworks.
• Lead annual JSOX and internal controls testing, including system walkthroughs and process flowcharts.
• Review JSOX and internal controls testing completed by other Internal Auditors.
• Work closely with business stakeholders to track audit and control findings through to remediation.
• Perform remediation testing and provide assurance that agreed actions have been appropriately addressed.
• Conduct routine testing across a broad range of business areas, including underwriting, claims, reinsurance, finance, HR, risk management, Solvency II, governance, compliance and actuarial projects.
• Maintain accurate and comprehensive audit documentation and working papers.
• Record and manage audit activity through AuditBoard.
• Prepare clear and accurate audit reports and present findings to relevant stakeholders and management.
• Address review points raised by Internal Audit management in a timely manner.
• Ensure all audit activity is conducted in line with internal audit policies, procedures and professional standards.
• Keep up to date with relevant regulatory, auditing and legal developments.
• Support the wider Internal Audit team with reporting, departmental activities and ad hoc projects.
• Build strong relationships with stakeholders across the wider organisation.
• Travel to UK and European locations as required, expected to be around 10% of the role.

We're looking for an experienced Internal Audit professional who is confident managing audits from initial planning and scoping through to reporting and remediation.

You'll ideally have:

• Experience leading internal audits.
• A professional qualification such as ACA, ICAS, ACCA, CIMA or a recognised Internal Audit qualification.
• A Bachelor's Degree, ideally 2:2 or above.
• Strong knowledge of internal controls, governance, risk management and audit methodologies.
• Experience leading audits independently from planning through to completion.
• Excellent analytical skills and a strong attention to detail.
• The ability to manage multiple audits, projects and priorities effectively.
• Excellent written and verbal communication skills.
• The confidence to build effective relationships with stakeholders at all levels.
• A proactive, collaborative and team-focused approach.
• A genuine commitment to continued professional development.

Desirable Experience

The following would be advantageous:

• Previous experience within insurance and/or financial services.
• Experience with AuditBoard or similar audit management software.
• Knowledge or experience of JSOX/internal controls testing.
• French, German or Spanish language skills.

Contact: Zach Bennett – CPS Group