Customer Services / Claims Handler (Travel Insurance)

Cardiff – 2 days a week onsite

Salary starting from £24.5k pa + benefits

CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued growth, they are looking to hire a Claims Handler to join their Travel Insurance Claims Team.

The role doesn’t require any previous experience, full training is given and there is excellent scope for long term career development.

In this role you will focus primarily on email-based claims handling, with some phone interaction from time to time. You’d be managing your own caseload, handling travel insurance claims from start to finish, assessing validity, identifying potential fraud indicators, negotiating settlements, and ultimately ensuring customers receive a smooth and fair claims experience.

Hours are Mon to Fri. 9am – 5.30pm (37.5 hours per week) with 2 days per week required in the Central Cardiff office.

Some duties you will be carrying out:

• Provide high level of customer services throughout the claims process
• Assess liability and indemnity on the claim
• Identify and refer fraud indicators
• Negotiate settlement of claims

Experience / Skills:

• Organised with strong attention to detail
• High level of communication skills both written and verbal

Benefits include annual salary reviews, 25 days holiday (Plus 8 days bank holiday), Flexible working from home arrangements and equipment.

Contact: Zach Bennett – CPS Group UK

Senior Business Analyst

Remote with occasional travel to Cardiff

Up to £80,000 per annum

CPS Group are looking for an experienced Senior Business Analyst to join a high-performing digital transformation environment delivering impactful change across large-scale public sector and technology programmes.

This role is ideal for someone with a strong technical background who thrives in collaborative, fast-paced delivery environments and enjoys shaping digital solutions that improve services, processes, and user experiences.

Working within multidisciplinary delivery teams, you will play a key role in understanding business needs, defining requirements, and supporting the successful delivery of user-centred digital and technology solutions.

You will collaborate closely with stakeholders, technical teams, product leads, designers, and delivery teams to translate complex business challenges into clear, actionable outcomes.

Key Responsibilities

• Work closely with senior stakeholders and business users to gather, analyse, and document business requirements
• Translate business needs into clear functional and technical specifications
• Facilitate workshops, stakeholder interviews, and discovery sessions to identify priorities and opportunities
• Collaborate with developers, architects, designers, and testers to shape solution design and delivery approaches
• Support digital transformation and business change initiatives across complex programmes
• Create and maintain high-quality artefacts including user stories, process maps, business cases, workflows, and acceptance criteria
• Ensure requirements traceability and alignment with organisational objectives
• Support testing activities including UAT coordination, validation, and defect resolution
• Analyse systems, processes, and data flows to identify improvements and optimisation opportunities
• Contribute to continuous improvement initiatives and share best practice across the wider business analysis community
• Mentor and support junior Business Analysts where appropriate

Skills & Experience

• Proven experience as a Business Analyst or Senior Business Analyst, ideally within public sector or large enterprise environments
• Strong technical understanding, including experience working alongside development and architecture teams
• Experience delivering digital and IT solutions across varied technologies and platforms
• Strong knowledge of Agile, iterative, and/or Waterfall delivery methodologies
• Experience creating backlogs, user stories, customer journeys, and acceptance criteria
• Excellent stakeholder management, facilitation, and communication skills
• Ability to translate complex technical concepts into clear business language
• Strong analytical, problem-solving, and process improvement capabilities
• Experience working within multidisciplinary delivery teams

Desirable Experience

• Experience supporting digital transformation or large-scale IT change programmes
• Knowledge of systems integration, APIs, data analysis, or data modelling
• Familiarity with tools such as JIRA, Confluence, or similar collaboration platforms
• Understanding of government or public sector frameworks and standards
• Experience mentoring junior team members or contributing to BA best practice communities

Additional Information

• Hybrid working model with remote flexibility and occasional travel to Cardiff
• Opportunity to work on meaningful, large-scale transformation programmes
• Collaborative and supportive delivery environment with strong career development opportunities
• Candidates may be required to undergo background checks and security clearance depending on project requirements

Contact: Zach Bennett - CPS Group

Application Support Engineer | Cardiff | Hybrid

Location: Cardiff

Working Pattern: Hybrid – 3 days in the office

Sector: Fintech / Financial Software

Role: Application Support Engineer / 2nd Line Support

Salary: Up to £29,000 + up to 20% annual bonus 

We are recruiting for an Application Support Engineer to join an established fintech business operating in Cardiff.

You’ll join the Engineering team, providing 2nd line support, investigating application and data issues, and working closely with Service Delivery and Engineering to resolve incidents.

The Role

• Provide 2nd line application support.
• Triage and investigate technical issues.
• Troubleshoot application and data problems.
• Use SQL to investigate and fix data issues.
• Track incidents through an issue management system.
• Escalate complex or urgent issues where required.
• Work closely with Engineering and Service Delivery.
• Support Web/PC-based applications.
• Work within an Agile development environment.

What We're Looking For

• Experience in Application or Technical Support.
• Working knowledge of Web/PC environments.
• Experience with Jira or similar.
• Experience with Bitbucket or similar.
• Strong SQL skills (SELECT, INSERT, UPDATE and DELETE/System procedures/System procedures).
• Experience with PowerShell or another scripting language.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail.
• Clear communication skills.

The Ideal Candidate

We’re looking for someone who enjoys getting to the root cause of technical issues rather than simply passing tickets on.

You don’t need to tick every box. Strong technical fundamentals, problem-solving ability, and a willingness to learn are equally important.

If this sounds like you feel free to reach out!

Willem Curran | CPS Group

Role: Business Analyst
Start: ASAP
Location: Cardiff (hybrid working)
Salary Range: £40k - £45k depending on experience

This is great opportunity for a BA with 5+ years of Business Analysis experience (ideally within data) to join a growing team within financial services.

Skills and Experience:
- Gap analysis and documentation experience
- Financial services knowledge
- Data migration experience
- Brilliant stakeholder management skills

For more information and immediate consideration please contact Mimi at CPS Group

QA Engineer

£40,000–£50,000 p/annum + Annual Bonus

Cardiff Office – Hybrid

CPS Group are supporting an established financial services organisation who are growing their Data Migration team and looking for a QA Engineer to join their expanding function.

This is a great opportunity for a QA/ Data Testing professional with experience in SQL and Python to play a key role in ensuring the quality, accuracy and integrity of data migration projects.

The Role:

• Design and execute test plans and test cases across data migration and ETL processes.
• Use SQL and Python to validate data accuracy, integrity and consistency across different systems.
• Identify and investigate data quality issues, transformation errors and edge cases through exploratory testing.
• Develop and maintain automated testing scripts to support regression testing.
• Coordinate testing activity across multiple projects, ensuring deadlines and quality standards are met.
• Work closely with Data Engineers and wider technical teams to understand requirements and validate solutions.
• Provide clear updates on testing progress, risks and any issues identified throughout the delivery lifecycle.

Required Experience:

• Previous experience in a QA / Software Testing role.
• Strong working knowledge of Python and SQL.
• Experience developing and executing test cases based on business requirements.
• Comfortable managing testing across multiple concurrent projects.
• Experience with data migration, ETL or data pipelines would be highly advantageous.
• Knowledge of Agile/Scrum and tools such as Jira, Confluence and Git/Bitbucket is desirable.

If you're a QA Engineer looking for an opportunity to work within a growing Data Migration function and take on a role with genuine responsibility and scope, please contact Sam John (CPS Group UK)

Internal Audit Senior

Location: London
Salary: £85k + bonus
Hybrid: 3 days office / 2 days home

CPS Group are working with a leading international organisation is looking for two Internal Audit Seniors to join its established Internal Audit function.

This is an excellent opportunity for an experienced Internal Auditor, qualified Accountant or Audit professional to take on a senior role providing independent assurance across a range of UK and European businesses.

You will be responsible for planning, managing and delivering internal audits from end to end, assessing the effectiveness of internal controls, governance and risk management frameworks while working closely with stakeholders across the organisation.

As an Internal Audit Senior, you will:

• Plan, manage and execute internal audits across UK and European operations.
• Assess the effectiveness of internal controls, governance and risk management frameworks.
• Lead annual JSOX and internal controls testing, including system walkthroughs and process flowcharts.
• Review JSOX and internal controls testing completed by other Internal Auditors.
• Work closely with business stakeholders to track audit and control findings through to remediation.
• Perform remediation testing and provide assurance that agreed actions have been appropriately addressed.
• Conduct routine testing across a broad range of business areas, including underwriting, claims, reinsurance, finance, HR, risk management, Solvency II, governance, compliance and actuarial projects.
• Maintain accurate and comprehensive audit documentation and working papers.
• Record and manage audit activity through AuditBoard.
• Prepare clear and accurate audit reports and present findings to relevant stakeholders and management.
• Address review points raised by Internal Audit management in a timely manner.
• Ensure all audit activity is conducted in line with internal audit policies, procedures and professional standards.
• Keep up to date with relevant regulatory, auditing and legal developments.
• Support the wider Internal Audit team with reporting, departmental activities and ad hoc projects.
• Build strong relationships with stakeholders across the wider organisation.
• Travel to UK and European locations as required, expected to be around 10% of the role.

We're looking for an experienced Internal Audit professional who is confident managing audits from initial planning and scoping through to reporting and remediation.

You'll ideally have:

• Experience leading internal audits.
• A professional qualification such as ACA, ICAS, ACCA, CIMA or a recognised Internal Audit qualification.
• A Bachelor's Degree, ideally 2:2 or above.
• Strong knowledge of internal controls, governance, risk management and audit methodologies.
• Experience leading audits independently from planning through to completion.
• Excellent analytical skills and a strong attention to detail.
• The ability to manage multiple audits, projects and priorities effectively.
• Excellent written and verbal communication skills.
• The confidence to build effective relationships with stakeholders at all levels.
• A proactive, collaborative and team-focused approach.
• A genuine commitment to continued professional development.

Desirable Experience

The following would be advantageous:

• Previous experience within insurance and/or financial services.
• Experience with AuditBoard or similar audit management software.
• Knowledge or experience of JSOX/internal controls testing.
• French, German or Spanish language skills.

Contact: Zach Bennett – CPS Group