Document title: Agency Candidate Request Form Document number: HR&F-0024 Document version: 2.5
Company Confidential © 2023 SRT Marine Systems plc Page 1 of 5
AGENCY CANDIDATE REQUEST FORM
Job Title Customer Service Engineer (Systems)
Department & Location Systems Delivery Cardiff
Reporting to Phil Pittaway
Hours & Salary 37.5 £50,000
Any other renumeration details Please provide any details such as commission, bonus etc
All CVs to be sent to hr@srt-marine.com
Company Overview SRT Marine Systems plc (SRT) is a fast growing and ambitious
company headquartered in Bath, UK that is making a global
impact in the marine domain. We are leading the next generation
of maritime domain awareness technologies, products and
systems that significantly enhance, security, safety and
environment protection and sustainability. Our customers are
worldwide and range from the largest national coast guards to
individual vessel owners.
SRT is an exciting meritocracy, where high quality results are rewarded. We are ambitious and are constantly seeking to innovate to deliver better products to our customers. We strive to make SRT a rewarding and challenging place to work where talented hard-working individuals have the opportunity to make a real impact across the marine world, and on themselves through personal financial rewards and job satisfaction.
Document title: Agency Candidate Request Form Document number: HR&F-0024 Document version: 2.5
Company Confidential © 2023 SRT Marine Systems plc Page 2 of 5
Role Overview Reporting to the Head of Quality and Customer Service, the Customer Service Engineer will primarily be responsible for assisting with the deployment and monitoring of global maritime domain awareness systems and subsequent raising / responding to service tickets across these projects. The successful candidate will become a technical stakeholder for all design and implementation projects, providing guidance to the field-based Engineering Support team, and feedback to Systems Architects that will be used to continuously improve design patterns and frameworks. Main Responsibilities: Supporting the implementation and deployment of new systems and system upgrades, as applicable. In summary this includes, but is not limited to:
• Network configuration.
• Virtual environment configuration.
• Storage configuration.
• Data migration.
• Working with undocumented data sources/feeds including meteorological and satellite.
• Provide on-going systems support to end customer systems as well as internal environments (as used by Development, Test, Training), as applicable.
• Working between the company’s Systems Development Team (who create the High-Level Architecture and also create the project specific Low-Level Designs) and the installation teams, documenting deviations to low level designs based on in-country limiting factors and then liaising and agreeing changes with the Systems Development Team to account for any project specific limiting factors (room size, network limitation, link performance limitations etc).
• Document all work in accordance with agreed standards.
• Link to Configuration Control for all implementation design documents produced including version control.
• Provide weekly and ad-hoc reporting as requested by the Head of Quality and Customer Service. These will evolve into service level requirements.
• Pro-actively engage the wider SRT and Vendor teams (e.g., equipment partners), driving the timely resolution of technical gaps and issues to keep projects on track. The role will be used as an escalation point for any issues encountered with the 3rd parties from an infrastructure technical perspective.
• Work closely with the Systems Development Team to ensure the standards and architectural framework is adhered to during implementation.
• Work closely with the Systems Development Team should there be any deviation from the overall SRT solution architectural framework to provide a tactical solution without jeopardising the strategic reference designs and roadmaps.
• As part of the role, you will be immersed heavily in a Linux oriented virtualised environment. This will
Document title: Agency Candidate Request Form Document number: HR&F-0024 Document version: 2.5
Company Confidential © 2023 SRT Marine Systems plc Page 3 of 5
predominantly be Ubuntu in a virtualised manner running Docker as the platform provider to a customised application stack. Basic skillset surrounding the tooling within Docker will be required for troubleshooting and remediation of the in-house application SRT sells as GeoVS.
Document title: Agency Candidate Request Form Document number: HR&F-0024 Document version: 2.5
Company Confidential © 2023 SRT Marine Systems plc Page 4 of 5
Skills, Experiences and Qualities • Bachelor’s Degree in mathematics, Scientific, Computing or Engineering or similar discipline and 4+ years of experience in mixed software engineering and IT projects.
• Extensive experience in the deployment and maintenance of distributed enterprise software systems and solutions
• Broad understanding of how company infrastructure systems, applications and requirements work together.
• Good low-level technical knowledge of network architecture and how systems can be configured across various topologies and technologies.
• Good experience of disaster recovery failover and system replication from hardware and software perspective.
• Proven track record of technical oversight including vendor solutions.
• Assessing effort, risk, costs, and complexity for solutions.
• Good communication skills that relate the IT and business functions. For both internal and external customers (end-customer or partner)
• Excellent understanding and experience of hardware infrastructure implementation and low-level working principles.
• Good understanding of both Windows and Linux environments
• Good understanding of Virtualisation platforms.
• Ability to provide expertise and practical assistance in the investigation, evaluation and interpretation of data in order to ensure its coherence, availability, accuracy and security.
• Ability to assess COTS applications and oversee the implementation of associated tools and products.
• Understanding of support solutions for technical systems equipment.
• Awareness of working within an ITIL V4 environment an advantage
• Ability to clearly communicate with and present to internal stakeholders
• Respect and understanding for diverse global cultures and an appreciation of the challenges faced when dealing with customers and partners around the world
• Flexibility in working times to support exceptional situations where work outside of normal hours is required – SRT Marine plc operate across multiple time zones
• Knowledge of WAN connectivity methods (ADSL/Leased Lines/MPLS) & associated IPv4 public ip addressing
• Knowledge of basic network switching and routing (VLANs/Subnetting/Gateways/DNS)
• Knowledge of NAT and associated configurations
• Knowledge of software/hardware Load Balancer solutions (Barracuda/HAProxy)
• Knowledge of virtualisation products (VMWare VSphere/Clustered Hyper V/Citrix Xen Server/KVM/QEMU)
• Knowledge of NAS/SAN Deployments (SAS/iSCSI)
• Knowledge of SQL and Database Management tools (SSMS/MySQL Workbench/DBeaver)
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• Experience specifically in MariaDB/Cockroach DB/RabbitMQ would be desirable
• Ability to absorb information from HLD/LLD/Connectivity documents as acting as part of a support function
• Experience of working in an ISO9001/ISO27001 environment
• Experience of working in an ITIL V4 environment
• Experience of enterprise grade Linux Environments (Ubunutu Server 18.04+/CentOS/Redhat)
• Experience of containers/distributed virtualised environments (Docker/Kubernetes)
• Experience with deployment of hardware platforms and associated troubleshooting skillsets (Dell/HP/APC/SonicWALL/Barracuda)
• Experience of enterprise grade windows environments (Active Directory/Group Policy/DNS)
• Experience of Windows and Linux scripting languages (Bash/PowerShell/Batch/Python)
• Experience of markup languages (YAML/XML)
• Experience of other languages/notations would be desirable (JSON/Java)
Benefits of joining SRT Holiday Allowance – starting at 25 days per annum pro rata our holiday year is Jan – Dec, then increasing to 26, 27 and 28 after completing 3-, 5- and 10-years’ service, plus the 8 Statutory Bank Holidays. The company closes for the week between Christmas and New Year and use 2-3 days from the employee allowance to cover these days. Pension Scheme - new employees qualify for this after 3 months of employment. The employee pension contribution is either 4% or 5% of their salary with SRT matching their contribution up to a maximum of 5%. If the employee wishes to contribute more than 5%, they are able to do so, pending a discussion with payroll. Life Assurance - new employees qualify for 1 x life assurance on joining the company. Following successful completion of a 3- month probation period, they will be entitled to 3 x salary and for Directors and Senior Management 4 x salary. Healthcare - new employees will be eligible to join the WPA Healthcare scheme after 3 months of employment. This is a taxable benefit, and the Company will pay for the employees cover only. Should they wish to extend the cover to other members of their family, this can be arranged, and the contributions deducted monthly from the employee’s salary. Income Protection/Sickness pay - SRT provides sickness pay for 13 weeks at full salary minus any Statutory deductions. After this period, staff will be covered for 75% of their salary minus any Government funded incapacity benefit for a further 2 years under the groups Income Protection Policy