Junior Infrastructure Engineer

Salary £35,000

Location Cardiff

The Vacancy

The Role
As our Junior Infrastructure Engineer, you will:

• Help build and support the cloud infrastructure that underpins our SaaS products and internal tooling – this will be your primary focus.
• Support our Oracle RDBMS and middleware and our end user computing estate – for example, database patching and backups, user requests, and device management through Intune – learning these technologies and helping the wider team support them (no prior experience needed).
• Plan, implement and test solutions with growing independence, knowing when to ask for help.
• Learn how our infrastructure works and suggest improvements.
• Help build proof-of-concept solutions to evaluate new technologies.
• Write clear documentation so others can understand and build on your work.
• Learn from experienced engineers, who will mentor you on technology, architecture and best practices.

What you’ll bring

• A proactive, self-starting attitude and a willingness to ask questions.
• Curiosity and an appetite for exploring new technologies.
• A genuine enjoyment of learning from others and sharing what you learn.
• A belief that constant improvement underpins good engineering.

Requirements
Essential:

• 1–2 years’ experience in an infrastructure, cloud, or IT operations role, or a relevant degree plus around a year of industry experience (for example, a placement year or internship). Certifications such as AWS Cloud Practitioner are a plus.
• An understanding of how cloud infrastructure supports production services.
• Some hands-on experience with core AWS services such as EC2, VPC, ECS, RDS, and IAM, alongside a basic understanding of cloud security and networking fundamentals (for example, VPCs, subnets, and firewall rules).
• Exposure to, or a strong interest in, Infrastructure-as-Code tools (for example, Terraform or similar) and version control such as Git.
• A basic understanding of CI/CD pipelines that enable automated, reliable delivery of infrastructure changes.
• Awareness of monitoring and observability concepts, including metrics, logging, and alerting.
• Basic scripting ability in a language such as Python, Bash, or PowerShell to automate operational tasks and workflows.

Desirable:

• Exposure to Microsoft 365 services such as Entra ID, Intune, Defender, and Conditional Access.
• Experience with Oracle RDBMS, Oracle middleware, or PostgreSQL.
• Some experience using Linux and Windows, including the command line; exposure to Ansible is a bonus.
• Familiarity to containers (for example, Docker or ECS, our current platform) or Kubernetes/EKS.

The Company

LDMS are pioneers of credit software, with a 20 year history of delivering state-of-the-art loan management solutions across EMEA. Our platform has powered the formidable growth of LC Financial Holdings, now managing over €65bn in assets across 10 countries and over 7 million customer accounts.

LDMS supports multi-jurisdictional language and currency; our processes and products ensure maximum flexibility and empower every single user to be more effective, with surety of regulatory compliance. The best technology provides a true business advantage. Based in our Cardiff tech hub, we have a 80-strong team of highly experienced engineers providing full professional services implementation support by dedicated experts.

Senior Infrastructure Engineer

Salary up to £65,000

Location Cardiff

The Vacancy

Location: Cardiff, hybrid working

Salary: up to £65,000 depending on experience plus a potential bonus up to £13,000

The Role
As our Senior Infrastructure Engineer, you will:
•    Take ownership of the cloud infrastructure that underpins our SaaS products and internal tooling – this will be your primary focus.
•    Plan, implement and test solutions independently, from initial design through to delivery.
•    Analyse our existing infrastructure and propose improvements.
•    Build proof-of-concept solutions to evaluate new technologies.
•    Write clear documentation so others can understand and build on your work.
•    Mentor junior engineers on technology, architecture and best practices.
•    Get involved with other technology streams, such as Oracle Database & Middleware Administration and End User Computing, learning these technologies and helping the wider team support them (no prior experience needed).

What you’ll bring
•    A self-starting approach – you're comfortable owning a problem from planning through to tested delivery.
•    Curiosity and an appetite for exploring new technologies.
•    A genuine enjoyment of sharing knowledge and helping others grow.
•    A belief that constant learning underpins good engineering.

Requirements
Essential:
•    Ability to design, build, and operate cloud infrastructure that supports production services, with an understanding of how platforms evolve to meet changing technical and business needs.
•    Strong hands-on knowledge of core AWS services such as EC2, VPC, ECS, EKS, RDS, and IAM, alongside a practical understanding of cloud security, networking (VPCs, subnets, routing, gateways, firewall rules, NAT), and scalability.
•    Experience with container orchestration – we currently use ECS and are reviewing a potential migration to EKS.
•    Proven use of Infrastructure-as-Code tools (for example, Terraform or similar) to deliver repeatable, version-controlled, and well-governed infrastructure.
•    Experience building and improving CI/CD pipelines that enable automated, reliable delivery of infrastructure and platform changes.
•    Working knowledge of observability practices and tooling, including metrics, logging, and alerting, with an understanding of how observability supports reliable operations and incident response.
•    Strong scripting skills in a language such as Python, Bash, or PowerShell to automate operational tasks and workflows.

Desirable:
•    Working knowledge of Microsoft 365 services such as Entra ID, Intune, Defender, and Conditional Access, particularly in security-conscious environments.
•    Exposure to Oracle Database, Oracle middleware, or PostgreSQL administration – or a willingness to learn.
•    Experience administering Linux and Windows machines, both directly via the command line and through configuration management with Ansible.
 

The Company

LDMS are pioneers of credit software, with a 20 year history of delivering state-of-the-art loan management solutions across EMEA. Our platform has powered the formidable growth of LC Financial Holdings, now managing over €65bn in assets across 10 countries and over 7 million customer accounts.

LDMS supports multi-jurisdictional language and currency; our processes and products ensure maximum flexibility and empower every single user to be more effective, with surety of regulatory compliance. The best technology provides a true business advantage. Based in our Cardiff tech hub, we have a 80-strong team of highly experienced engineers providing full professional services implementation support by dedicated experts.

Project Support Administrator

Working independently and as part of the wider Programmes team, the Programme Support Administrator will provide a support function to the programme leads to aide in the coordination, implementation, and delivery of numerous projects across the programme.

The role will be responsible for managing multiple inbound email inboxes as part of a Helpdesk service, ensuring all enquiries are answered in an appropriate and timely manner, escalating to the appropriate person/ people when necessary.

The Programme Support Administrator will liaise with a variety of internal departments and external organisations to assist in the effective and timely delivery of all projects and will attend any necessary events to provide onsite programme support.

Key Responsibilities

Main duties and responsibilities:

• Assist programme leads to ensure tasks are completed on time.
• Undertake activities on multiple concurrent projects.
• Assist in the maintenance of project documentation.
• Carry out administrative activities as requested.
• Update records on the appropriate software as prescribed.
• Provide event support across the programme.
• Support the programme leads to produce reports on project progress.
• Escalate any issues that may impact any projects, in good time and to the appropriate level / person.
• Liaise with 3rd party suppliers as necessary.
• Engage and participate in meetings as appropriate.
• Manage multiple inboxes.
• Assist in the analysis of programme data for campaigns.
• Respond to emails in a timely manner.
• Work with customers/employees to identify areas of improvement and working with the team to find a suitable solution.
• Log and maintain records of inbound queries.
• Undertake any other duties as directed/requested by the line manager.

Skills, Knowledge and Expertise

• Educated to A-Level or equivalent (minimum x3 C's) 
• Experience of working on multiple concurrent activities. 
• A strong customer focus. 
• Experience of using Microsoft programmes most notably Word and Excel. 
• Not afraid to challenge the status quo. 
• Excellent listening and questioning skills, combined with the ability to interact. 
• Ability to work autonomously and as part of a team. 
• Ability to use own initiative and work independently. 
• Effective problem-solving skills. 
• Good research skills. 
•  Proactive and forward thinking.  
•  Excellent written and oral communication skills to communicate globally across all business functions. 
• Able to work in high pressure situations and deadline driven. 
• Excellent interpersonal skills. 
• Good time management skills. 
• Team player. 
• Excellent attention to detail and organised. 

About SANS Institute

SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS’ ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.

Join the SANS Team

At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students.  We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).