Job Title: Lead Quality Engineer

Reporting to: QE Product Test Manager

Position Type: Permanent, Mon-Fri

Location: Rearsby, 3 days a week onsite

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

• As the Lead Quality Engineer initially within the Finance & Data Reporting Product Team, this role will be responsible for leading the testing efforts that ensure the quality, accuracy, and reliability of our data warehouse and related data products. This role is expected to evolve further, eventually encompassing key applications within the Core Finance Product Team.
• Your expertise in testing within a data-intensive environment will be crucial, as you’ll be focused on validating large-scale data flows, data integrity, ETL (Extract, Transform, Load) processes, and performance optimization.
• In this role, the Lead Quality Engineer will define and implement a robust testing strategy tailored specifically to the data warehouse ecosystem, where data accuracy and consistency are paramount. The Lead Quality Engineer will work closely with the Enterprise Product Manager and the respective Engineering Delivery Lead to ensure that the testing approach aligns with the needs of the business, the complexities of data integration, and the expectations of stakeholders. This includes balancing both manual and automated testing methods, depending on the complexity and criticality of the data involved.
• A significant aspect of this role will be ensuring that data pipelines and transformations are thoroughly validated, not just for functional correctness but also for data quality metrics such as consistency, completeness, and timeliness. You will lead efforts to create a testing framework that integrates seamlessly with our CI/CD pipeline, enabling automated validation of data quality checks and regression tests across multiple stages of the data pipeline—from extraction to transformation to final loading into the data warehouse.

This role will have a matrix-based reporting structure, reporting operationally to the Quality Engineering Manager and functionally to the respective Engineering Delivery Lead for delivery oversight.

Key Responsibilities:

Test Leadership & Collaboration:

• Act as a quality advocate within the Product team, working with cross-functional Agile team members (Engineering Delivery Leads, Developers, offshore testers, Product Owner, Business Analysts) to ensure high-quality test deliverables.
• Develop and execute a comprehensive testing strategy for data pipelines, ETL processes, and data quality validation.
• Build a high-performing test team that can work effectively with both the business and delivery teams to ensure clear communication of testing priorities, progress, and results.
• Foster a collaborative environment, where testers understand business requirements and can translate them into comprehensive test plans.
• Train and mentor team members to develop their skills in data warehouse testing, helping them grow in areas like data validation and automated testing.
• Collaborate with the Quality Engineering Practice to facilitate and improve testing practices, establish the framework to track quality metrics such as test coverage, automation coverage (%), defect density, defect leakage etc.

Test Delivery

• Report on test findings, data quality metrics, and risks to both technical and business stakeholders.
• Provide actionable insights and recommendations based on testing outcomes, ensuring alignment with business needs.
• Share best practices and guidance on data validation, automated testing, and performance testing within a data warehouse context.
• Continuously improve testing processes, frameworks, and test harnesses to enhance coverage, efficiency, and accuracy.
• Drive improvements in data quality, reduce errors, and streamline testing workflows.

Hands-On Testing & Test Automation:

• Validate data flows through ETL processes, ensuring accuracy, transformation logic, and proper loading into the data warehouse, focusing on data quality, including consistency, completeness, and correctness.
• Evaluate when manual testing or automation is required, with a focus on automating repeatable tests and manually testing high-risk or complex data scenarios.
• Integrate automated tests into the CI/CD pipeline to continuously validate data quality and transformation.
• Build on and improve the existing reusable test harnesses to automate data validation across various stages of the ETL pipeline.
• Ensure test harnesses integrate seamlessly with data engineering workflows, enabling consistent and efficient testing across environments.
• Lead performance testing for data warehouse operations, including ETL jobs and query performance, ensuring scalability, low latency, and fast query response times in large-scale data environments.
• Collaborate with the QE Practice in defining & baselining the target test strategy including automation & performance test approach.

Performance Objectives:

• Adapt quickly to the assigned product team and ways of working.
• Effective collaboration with key product team stakeholders (EDL, PO, BA, Dev Lead & offshore partner team) and demonstrate testing contribution.
• Define the testing strategy by working closely with the Product team stakeholders and the Quality Engineering Practice.
• Effective collaboration with the Quality Engineering Manager to facilitate and improve testing practices.

Skills and Experience Specification:

Essential:

• 6+ years of hands-on experience in testing data warehouse solutions, including ETL processes, data pipelines, and data integration, preferably using cloud native data platform like Snowflake.
• Strong understanding of data quality validation, ensuring accuracy, consistency, and completeness in large-scale data environments.
• Proven ability to define and implement testing strategies tailored to data warehouse products, including manual and automated testing approaches.
• Experience developing test plans, test cases, and data quality checks across multiple stages of the data pipeline.
• Expertise in test automation tools and frameworks particularly in the context of data warehouse testing.
• Experience building and maintaining test harnesses using tools like dbt (Data Build Tool) for automating data validation across ETL processes and ensuring test integration with CI/CD pipelines.
• Experience in building and leading high-performing test teams, mentoring testers, and fostering collaboration between business and delivery teams to ensure alignment between testing efforts and business objectives.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

Senior Travel Claims Handler

CARDIFF (hybrid working)

Permanent, full time

Rostella is based in the heart of Cardiff and provides quality car insurance services to car insurance provider Hedgehog in the UK, and more recently travel insurance services to 1Cover in Australia. This means we provide a range of functions including customer service, claims handling, underwriting, pricing and other car insurance related functions. We're a data-driven, agile company where everyone is expected to come up with ideas and help implement them to continually improve what we do and how we do it. Our aim is to create and maintain an industry-leading customer experience.

The key focus of a Senior Travel Claims Handler is to provide a high level of claims management service to customers travelling domestically or overseas. Investigating, assessing and settling travel insurance claims, ensuring a prompt and fair resolution, whilst maintaining a hybrid working model. As a senior you will work closely with the team leader, offering operational and technical support to the claims function and business needs.

Rostella provides services to both Hedgehog and 1Cover with both companies looking to grow their businesses. We have an exciting opportunity for a Senior Travel Claims Handler to join us and directly influence our customer experience in claims. You will proactively manage an allocation of travel insurance claims from the initial report to closure alongside providing feedback, assisting with Audits and Monthly reporting.

While the office is based in Cardiff, we currently have a hybrid working model in place, working 2/3 days in the office and the other days working remotely.

Key responsibilities include:

• Reviewing and processing complex travel insurance claims and complaints, ensuring accuracy and adherence to policy terms, and industry regulations. 
• Proactively addressing any team training needs and encourage continuous learning
• Carrying out quality checks and providing positive and constructive feedback
• Support the Claims Team Leader with day to day departmental activity
• A role model and champion for identifying and implementing process change opportunities
• Contribute positively to team meetings and “one to one” performance / development discussions
• Pro-active case load management
• Negotiating settlement of claims and processing payments within agreed threshold limits
• Actively seek and provide input that may lead to improved operational processes within the claims area
• Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the company’s expectations
• Be conversant with the business’ compliance procedures and risks to ensure compliance with all regulatory and legislative requirements

Your skillset and experience:

• At least 12 months experience working in a travel insurance claims environment (Essential)
• Effectively able to coach and develop others
• Strong communicator with an ability to build relationships with customers, third parties and suppliers
• Self-motivated & able to work within a team framework
• Ability to meet daily and weekly deadlines
• Providing exceptional service to our customers

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

• Salary from £27,000 – depending on experience
• Annual salary reviews
• 33 days annual leave (25 days + 8 bank holidays) increasing to 34 days with length of service
• Option to buy or sell up to 5 days holiday per year
• A great central Cardiff working location with opportunities for hybrid working
• A constantly evolving approach to work. We understand the benefits of homeworking, and we also love working with our colleagues in the office.
• Nest Pension scheme
• Refer a friend scheme
• Discounted Gym Membership
• Cycle to Work scheme
• Dedicated Employee Assistance Programme
• Technology Discounts
• Optional Healthcare Cash Plan
• Optional Denplan Dental Insurance
• We supply equipment, so that our employees can work comfortably from home and in the office
• We encourage and support our staff in professional training and qualifications, allowing our employees to take control of their own careers
• Group social events (optional)

Kocho Waverley House 7-12 Noel Street London W1F 8GQ

0208 371 6450 Info@kocho.co.uk

We are Kocho

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.

Our head office is in the heart of London and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. We also have offices in Cardiff, Wales and Cape Town, South Africa

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This mindset aligns with our company values as we understand that we are Better Together.

Here is the role:

The Programme Manager will be responsible for leading cross-functional teams in the planning, execution, and delivery of large programmes of work with Kocho clients. The role involves effective collaboration with stakeholders, aligning programmes with client and Kocho strategy, managing programme timelines and interdependencies together with the Project Managers and delivery teams working on the projects that make up the programmes, ensuring successful programme outcomes.

This is what we need from you:

• Lead the planning, execution, and successful delivery of large-scale multi-project programmes.
• Develop and maintain programme plans and roadmaps timelines and interdependencies.
• Ensure alignment of programme objectives with organisational strategy.
• Build and lead a high-performing programme team, fostering a collaborative and inclusive culture..
• Serve as the primary point of contact for internal and external programme stakeholders. Build and maintain strong relationships with clients and key stakeholders.
• Communicate programme progress, risks and milestones, effectively.
• Manage resources and budgets to optimise programme performance.
• Identify and mitigate programme risks effectively.
• Collaborate with other departments to resolve any delivery issues and ensure resource availability and support.
• Ensure quality standards and best practices are upheld across all projects.
• Continuously review and refine programme and project management processes to enhance efficiencies and effectiveness.
• Programme level reporting including gathering, analysing and disseminating information about the progress, status and performance of the programme.
• Financial management of the programme including planning, organisation, directing and controlling the financials of the programme.

You’re great at:

• Inspiring and motivating programme teams
• Stakeholder management and relationship building
• Meeting deadlines and keeping programmes on schedule
• Developing creative solutions to challenges
• Conflict Resolution
• Developing risk mitigation strategies
• Monitoring costs and ensuring adherence to programme and project budgets
• Making informed decisions
• Ensuring programme outcomes meet customer expectations
• A form of PM/PgM certification is essential (PRINCE2, Agile, PMP)
• Prioritising strategically ordered tasks and initiatives to maximise value and achieve objectives

Would be great if you have:

• Proven experience in successfully managing and delivering complex programmes of technical work, preferably in a Managed Service / Solution Provider environment.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in programme management tools and methodologies.
• Experience in Identity Management/Cloud Transformation/IT Security Programme delivery.
• Highly proficient in project management tools Microsoft project, Smartsheet, Jira, DevOps etc.

And this is what we offer in return:

• A collaborative and inclusive work environment.
• Opportunities for professional growth and development.
• Flexible working arrangements.
• Competitive salary and benefits package.
• The chance to work with cutting-edge technologies and industry leaders.