Junior Restoration Engineer

Duties

• Undergo tape restoration projects
• Configure tape restoration equipment
• Write procedural documentation
• Be willing to work away, weekend and evenings if required
• Report to the data services manager
• Aid in developing restoration processes and software

Qualifications

• HND or Degree in computing, or equivalent

Experience/skills

Essential

• For both Windows, and Linux systems

• Install and configure O/S
• Configure network services
• Install hardware and drivers
• Install and configure programs
• Configure Raid systems

• Basic SQL databases querying
• Basic scripting, using Perl, Bash, VB, or Python
• Make cables, both network RJ45, and custom

Preferable

• Experience of configuring and administering backup to tape software e.g.,

TSM, BackupExec, Arcserve, Networker, Dataprotector, Netvault, Netbackup

• Advanced SQL databases querying
• Tape library configuration
• Tape drive configuration
• Use of Microsoft Visio

JOB DESCRIPTION AND PERSON SPECIFICATION

Role Title: Project Manager

Reports to (Role Title): Chief Technology Officer (CTO)

Location: Lansdowne House, Bumpers Way, Bumpers Farm Industrial Estate, Chippenham, Wiltshire

Employment Basis: 12 months duration/Part Time (15 hours per week)

Weekly Working Hours: To be agreed

Role Purpose

• Plan, manage, and deliver projects end‑to‑end, ensuring agreed scope, timelines, resources, risks, and governance are actively controlled.
• Own the delivery plan and coordinate cross‑functional teams to ensure projects are delivered successfully through testing, release, and go‑live, aligned with business objectives and regulatory requirements.

Key Responsibilities

• Define the scope, objectives, milestones, and delivery timelines for all projects.
• Ensure projects remain within agreed scope through active scope management.
• Build, maintain, and own project schedules and delivery plans.
• Oversee the requirements process ensuring alignment with delivery timelines and resources.
• Allocate and coordinate project resources including developers, QA, and designers.
• Manage dependencies and risks relating to resource availability.
• Own and maintain RAID logs (Risks, Assumptions, Issues, Dependencies).
• Ensure changes follow governance and assess impacts on cost and timelines.
• Manage project‑level communication with the sponsor/all key stakeholders.
• Provide status reports, delivery forecasts, and dependency updates.
• Facilitate stand‑ups, sprint planning, retrospectives, and steering meetings.
• Remove blockers and keep teams aligned to the plans.
• Ensure testing phases (QA, integration, UAT) are scheduled and resourced.
• Track defects and manage go‑live readiness.
• Own delivery plans, release schedules, and cut‑over plans.
• Coordinate communications, training, support readiness, and go‑live execution.

Main Duties

• Understand and follow Company policies regarding security, health and safety, PCI, GCRTS, and other standards.
• Follow Company Standard Operating Procedures where they exist.
• Maintain project documentation including plans, RAID logs, and reports.
• Coordinate delivery across internal teams and third‑party suppliers.
• Ensure appropriate governance, escalation, and decision‑making.
• Support continuous improvement initiatives.
• Participate actively in meetings and contribute to discussions.
• Undertake other ad hoc duties as required by the CTO.

Qualifications and Experience

Person Specification

• Results driven, proactive, adaptable, and takes ownership.
• Positive, enthusiastic, and solutions‑focused approach.
• High attention to detail and accuracy.
• Able to manage multiple priorities and deadlines.
• Strong analytical and problem‑solving skills.
• Excellent communication skills (written and verbal).
• Builds strong professional relationships.
• Works effectively independently and as part of a team.
• Remains calm and methodical under pressure.
• Acts confidentially and in line with Company policies.

Our Values

• Our Company Values are important to us; therefore it is essential that all colleagues act in line with the associated behaviours shown below:

This Job Description and Person Specification is supported by the skills and competency matrix for the role,

both of which are reviewed at least annually

Travel Claims Handler

CARDIFF (hybrid working)

Permanent, full time

Rostella is based in the heart of Cardiff and provides quality car insurance services to car insurance provider Hedgehog in the UK, and more recently travel insurance services to 1Cover in Australia. This means we provide a range of functions including customer service, claims handling, underwriting, pricing and other car insurance related functions. We're a data-driven, agile company where everyone is expected to come up with ideas and help implement them to continually improve what we do and how we do it. Our aim is to create and maintain an industry-leading customer experience.

The key focus of a Travel Claims Handler is to provide a high level of claims management service to customers travelling domestically or overseas. Investigating, assessing and settling travel insurance claims, ensuring a prompt and fair resolution, whilst maintaining a hybrid working model.

Rostella provides services to both Hedgehog and 1Cover, with both companies looking to grow their businesses. We have an exciting opportunity for a Travel Claims Handler to join us and directly influence our customer experience in Claims. You will proactively manage an allocation of travel insurance claims from the initial report to closure.

While the office is based in Cardiff, we currently have a hybrid working model in place, working 2/3 days in the office and the other days working remotely.

Key responsibilities include:

• Assessing indemnity, liability and quantum on travel claims
• Identification and referral of fraud indicators and recovery opportunities
• Support the Claims Team Leader with day to day departmental activity
• Pro-active case load management
• Negotiating settlement of claims
• Providing exceptional service to our customers
• Actively seek and provide input that may lead to improved operational processes within the claims area
• Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the company’s expectations
• Be conversant with the business’ compliance procedures and risks to ensure compliance with all regulatory and legislative requirements

Your skillset and experience:

• Experience working in a travel insurance claims environment (preferable but not essential)
• Strong communicator with an ability to build relationships with customers, third parties and suppliers
• Ability to interpret data to identify trends to inform action
• Self-motivated & able to work within a team framework
• Ability to meet daily and weekly deadlines
  
  

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

• Salary from £23,920 – depending on experience
• Annual salary reviews
• 33 days annual leave (25 days + 8 bank holidays) increasing to 34 days with length of service
• A great central Cardiff working location with opportunities for hybrid working
• A constantly evolving approach to work. We understand the benefits of homeworking, and we also love working with our colleagues in the office.
• Nest Pension scheme
• We supply equipment, so that our employees can work comfortably from home and in the office
• We encourage and support our staff in professional training and qualifications, allowing our employees to take control of their own careers
• Refer a friend scheme
• Group social events (optional)