Desktop Support Engineer

Role: Desktop Support Engineer
Specialism(s): Windows 11, Device Rollout, User Support, Intune, Autopilot, First Line Support, Troubleshooting, Active Directory, Exchange, Office365
Type: Contract, Inside IR35
Location: Warrington (hybrid w/some travel to other sites required)
Duration: 3 Months (Initial Duration – extensions applicable)
Start Date: ASAP / Urgent
Pay Rate: £200 - £255 per day

Desktop Support Engineer

CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned Desktop Support Engineer for an initial 3-month contract, with possibility of further extension per project needs. The Desktop Support Engineer will play a key role in a device rollout project, whilst also assisting BAU users, taking calls and handling support tickets and escalating technical issues where required.

The Desktop Support Engineer must possess excellent soft/user-facing support skills and have experience in both an IT support environment and supporting device rollout projects.

The Desktop Support Engineer will be required to work at the Warrington HQ 3 days per week and must be flexible to travel required to other customer sites as required (possibly staying overnight locally if needed).

*Candidates must be able to pass a BPSS/DBS check and have a full-clean UK driving license*

Role Requirements

• Provide exceptional IT Support for both BAU and Windows 11 device rollout project initiatives
• Managing in-bound support calls and requests via the ticketing system
• Escalate support issues where required
• Supporting the onboarding/offboarding process with new devices for the user population
• Provide desktop support to other UK sites as required
• Provide support for Office365, Exchange, Active Directory and core infrastructure

Required Skills & Experience

• Demonstrable experience in a 1st / 2nd Line Support environment
• Adept at providing user-facing support in a Windows environment
• Exceptional communication and user-facing support skills
• Experience supporting VIP/C-Suite staff
• Experience with technologies including Windows 11, Active Directory, Exchange, Office365
• Demonstrable experience supporting device rollouts and provisioning of new devices to client specifications
• Locally based, with flexibility to both work hybrid and travel as requested
• Possess full, clean UK Driving License and own vehicle

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on 02920 37 55 99 or email cgrant@cpsgroupuk.com