Job Title: Senior Operations Technician  

Location: South Wales (Hybrid)

Salary: Up to £38,000 p/annum

CPS Group UK are recruiting a Senior Operations Technician to join a leading organisation specialising in information and cyber security training. In this role, you will support a team of Operations Technicians, ensuring seamless planning and support for both live and virtual events, including network systems management and technical equipment setup.

This is a fantastic opportunity for a Network Technician who is happy to travel across the UK and Europe, leading the successful delivery of events. 

Key Responsibilities:

• Conduct remote and on-site assessments of venue networks and internet infrastructure.
• Troubleshoot any network or internet issues during live events.
• Collaborate with Service Desk, Labs, Cyber Ranges, and Security teams to support IT requirements for participants.
• Assist Operations Technicians with technical queries.
• Provide support to instructors encountering issues with platforms such as Zoom, GoToTraining, or Slack.
• Directly manage and develop the Operations Technicians, with support from the Head of Operations and HR as needed.
• Participate in the hiring and interviewing process for new technical staff.
• Organize and oversee individual and team training sessions.
• Ensure team members stay updated with the latest technology developments, in collaboration with international teams.
• Set and manage team KPIs and objectives.

Essential Skills & Experience:

• Hands-on experience with installing and configuring computer networking equipment.
• Previous experience in a leadership role.
• Strong troubleshooting skills for hardware and network issues in live events 
• Setting up and monitoring VLANs, Wi-Fi, and CISCO routers 
• Solid understanding of wired/wireless network concepts, hardware, and best practices.
• Experience with network monitoring and traffic-shaping solutions.

Benefits:

• Opportunity to travel Europe (100% expensed plus daily allowance) 
• Days back in lieu
• BUPA cover 
• 33 Days annual leave 

If interested, please contact Sam John (Senior Staffing Consultant) at CPS Group UK.

Email: Sjohn@cpsgroupuk.com