Job Description

IT Helpdesk Engineer
Aberdare Full-time, onsite + 1 other location
Salary: £27,000 - £35,000

A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations.

The role is primarily based in Aberdare with a day on site in one other location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed).

You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues.

What you’ll be doing:

• Acting as a key point of contact for day-to-day IT support across multiple business units
• Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software
• Managing new device deployments using Windows Autopilot and Microsoft Intune policies
• Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.)
• Managing and maintaining access controls through Active Directory and Azure Entra ID
• Providing user support for Sage 50 and Sage 200 systems
• Troubleshooting user issues on Microsoft AVD
• Supporting mobile device users across Android and Apple platforms
• Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM)
• Assisting with basic network troubleshooting including VLAN and subnet knowledge
• Managing permissions within SharePoint and printer configurations

What we’re looking for:

• Experience within an IT support role, covering both 1st and 2nd line issues
• Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools
• Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID
• Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals
• Excellent troubleshooting and customer service skills
• Ability to work independently across multiple sites with minimal supervision
• Strong documentation and organisational skills

Desirable Skills:

• Experience with Datto RMM configuration
• Exposure to MDM (Mobile Device Management) platforms
• Microsoft Access scripting and database support
• Experience with VOIP systems (e.g. Gamma Horizon, GoTo.com)
• Microsoft Power Platform (Power BI, Power Automate, etc.)
• SharePoint site development and advanced permissions management
• Familiarity with protocols like FTP and SMTP

Benefits include:

• 27 days annual leave + bank holidays
• Business mileage reimbursement
• Work with a supportive, collaborative internal tech team
• Company Pension
• Life Cover