Job Description
Core Applications Manager (Insurance)
London (Hybrid 3 days a week onsite)
Salary up to £80,000 pa + benefits
Benefits include 10% pension, private medical, annual bonus
A leading international specialty insurer is seeking a strategic and operational Core Applications Manager. Reporting to the Head of Core Applications, you will drive partner value, foster cross-functional IT alignment, and help spearhead a major business relationship transformation.
Key Responsibilities:
- Application Service Management: Oversee a critical software suite spanning policy administration, claims, and document management systems.
- Vendor & Offshore Management: Maximize quality and value across major global tech partners and offshore managed service providers.
- Stakeholder Engagement: Collaborate with Line of Business Engineering Leads to manage incidents, track bugs, and optimise delivery workflows.
- Incident Escalation: Coordinate the evaluation and resolution of high-impact (P1/P2) platform and system issues.
- Governance Frameworks: Deliver services aligned with ITIL processes, SDLC, and modern Agile project management methodologies.
Skills and experience:
- Experience within similar Applications Management role, from within the insurance industry (preferably Specialty / London Markets)
- Knowledge of core insurance applications (Guidewire, Newgen, Vertafore, Verisk, etc)
- Excellent stakeholder management skills with the ability to bridge the gap between technical teams and commercial business leads.
- Strong service management experience with vendors, both on and off shore
- ServiceNow and AzureDevOps experience an advantage for incident resolution / recording / identification
- ITSM service management framework / ITIL / SDLC / Agile
Contact David Southwood – CPS Group UK