Group IT Manager
Caerphilly
Salary up to £55,000 pa + 15% Company Bonus
CPS Group are working with a rapidly expanding South Wales based business who are looking to hire an experienced IT Manager.
Initially this is a standalone role and as such duties will be varied from providing Technical Support, liaising with external parties through to leading on IT strategy and project implementation. 6 months + in to the role you will be able to grow the team with a hire for an IT Support Engineer planned.
Due to the nature of the role we need candidates who are willing to be onsite in Caerphilly 5 days a week.
Duties
- Manage a mix of 1st, 2nd, and 3rd line support for internal users across all business systems calling on the external IT Provider when required.
- Implement and maintain strong cybersecurity protocols to protect the organization from potential threats.
- Ensure the ERP system is fully aligned with business needs and stakeholder requirements.
- Oversee and coordinate software and hardware upgrades, ensuring successful delivery within budget constraints.
- Collaborate with other departments to support and drive automation initiatives where applicable.
- Manage IT and telecommunications budgets, ensuring cost-effective allocation of resources.
- Liaise with external IT support partners to guarantee the Group receives high-quality, responsive service.
- Set up IT systems and equipment for new hires and deliver comprehensive IT onboarding sessions.
- Address and resolve day-to-day technical issues as they arise.
- Monitor and optimize network performance, identifying opportunities for improvement and implementing effective solutions.
- Deliver responsive desktop support, ensuring timely and effective resolution of user issues.
Skills and Experience
- Experience within a similar IT Manager role with mix of hands on technical skills as well as project / strategic experience too.
- High level of communication skills comfortable liaising effectively with senior stakeholders,
- Strong analytical thinking and a proactive approach to identifying and resolving technical challenges.
- In-depth knowledge of IT infrastructure and systems administration, with solid proficiency in networking and cybersecurity best practices.
- Experienced in providing end-user support across Microsoft 365 applications, including Office 365, SharePoint, and Teams.
- Proven experience in supporting and maintaining ERP systems to ensure alignment with business processes.
Contact David Southwood – CPS Group UK