Group IT Manager

Caerphilly

Salary up to £55,000 pa + 15% Company Bonus

CPS Group are working with a rapidly expanding South Wales based business who are looking to hire an experienced IT Manager.

Initially this is a standalone role and as such duties will be varied from providing Technical Support, liaising with external parties through to leading on IT strategy and project implementation. 6 months + in to the role you will be able to grow the team with a hire for an IT Support Engineer planned.

Due to the nature of the role we need candidates who are willing to be onsite in Caerphilly 5 days a week.

Duties

• Manage a mix of 1st, 2nd, and 3rd line support for internal users across all business systems calling on the external IT Provider when required.
• Implement and maintain strong cybersecurity protocols to protect the organization from potential threats.
• Ensure the ERP system is fully aligned with business needs and stakeholder requirements.
• Oversee and coordinate software and hardware upgrades, ensuring successful delivery within budget constraints.
• Collaborate with other departments to support and drive automation initiatives where applicable.
• Manage IT and telecommunications budgets, ensuring cost-effective allocation of resources.
• Liaise with external IT support partners to guarantee the Group receives high-quality, responsive service.
• Set up IT systems and equipment for new hires and deliver comprehensive IT onboarding sessions.
• Address and resolve day-to-day technical issues as they arise.
• Monitor and optimize network performance, identifying opportunities for improvement and implementing effective solutions.
• Deliver responsive desktop support, ensuring timely and effective resolution of user issues.

Skills and Experience

• Experience within a similar IT Manager role with mix of hands on technical skills as well as project / strategic experience too.
• High level of communication skills comfortable liaising effectively with senior stakeholders,
• Strong analytical thinking and a proactive approach to identifying and resolving technical challenges.
• In-depth knowledge of IT infrastructure and systems administration, with solid proficiency in networking and cybersecurity best practices.
• Experienced in providing end-user support across Microsoft 365 applications, including Office 365, SharePoint, and Teams.
• Proven experience in supporting and maintaining ERP systems to ensure alignment with business processes.

Contact David Southwood – CPS Group UK