Internal Sales / Order Administrator
📍 Caerphilly
💼 Full-time, Permanent
💰 £27,000 – £30,000 (depending on experience)

About the Company

Our client is a well-established organisation providing specialist compliance and safety solutions across the UK. With a strong reputation for quality and reliability, they work with a wide range of commercial clients, helping them operate safely, efficiently, and in line with industry standards.

The Role

We’re looking for an organised and customer-focused Internal Sales / Order Administrator to join a busy commercial team based in Caerphilly.

You’ll play a key role in supporting the sales function — managing incoming enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless and professional service from start to finish. This position would suit someone who enjoys variety, communication, and being the link between clients and internal teams.

Key Responsibilities

• Manage customer enquiries via phone and email, providing accurate information and quotations.

• Support the sales team with preparing quotes, processing orders, and managing customer accounts.

• Maintain CRM and internal systems with up-to-date client data and order progress.

• Liaise with technical, operations, and finance teams to ensure smooth order fulfilment.

• Produce sales reports and assist with tracking performance and trends.

• Follow up on outstanding quotes and proactively build positive client relationships.

• Resolve any queries around invoicing, delivery, or order details in a timely manner.

Skills & Experience Required

• Previous experience in internal sales, order processing, or administrative support.

• Excellent communication and customer service skills.

• Strong attention to detail and ability to manage multiple priorities.

• Confident with Microsoft Office and comfortable using CRM systems.

• Proactive, organised, and team-oriented approach.

Desirable

• Experience in a technical, engineering, or compliance-based industry.

• Understanding of SLAs, KPIs, or service delivery metrics.

• A positive attitude with a desire to learn and develop within the company.

What’s on Offer

• Salary between £27,000 and £30,000 (depending on experience)

• Private medical insurance

• Health and wellbeing programme

• Company rewards and recognition platform

• Regular team events

• Supportive, collaborative working environment